How many police and firefighters do you really need? How well are your public safety departments performing? Are "officers per 1,000" and "number of calls" really meaningful measures? Get specific ways to understand the actual needs of your jurisdiction’s public safety agencies, and methods to evaluate their performance.
Register Now
How many police and firefighters do you really need? How well are your public safety departments performing? Are "officers per 1,000" and "number of calls" really meaningful measures?
As a city manager, when your policy decisions could have such huge public safety implications, they need to be data-driven. But the toughest departments to get accurate, measurable information from are the police and fire departments. Police and fire chiefs have their own jargon—and few city managers have training in emergency services management.
The key is asking the right questions so that you get the right answers.
In this eye-opening 90-minute webconference, former public safety director, police chief, and city manager, Leonard Matarese, hands you specific ways to understand the actual needs of your jurisdiction’s public safety agencies, and methods to evaluate their performance. Leonard shows you how to:
- Establish goals and priorities and know what you need to analyze
- Quantify what the workloads are in the police and fire departments—and identify whether personnel is allocated correctly to meet the workload demands
- Get the metrics you need from police departments (such as the percentage of police officers’ time actually tied up on calls)
- Identify the number of firefighters and amount of equipment that is really necessary
- Deal with low firefighter utilization
- Set measurable goals, identify performance problems, and apply strategies to follow the path of continuous improvement.
- And much more!
Then, during the Q/A session, you’ll get an opportunity to ask Leonard your toughest questions about managing public safety departments. Don’t miss this great opportunity to get advice directly from a nationally known public safety expert with a unique combination of experience as a city manager and public safety professional.
Meet Your Expert Presenter
A nationally recognized consultant and well-known author, Leonard Matarese is Director of Public Safety Services for ICMA Consulting Services. He oversees all comprehensive studies for public safety in large and small cities across the country. The public safety consultant team he directs includes public safety professionals who act as subject matter experts in the areas of police, fire and emergency management services. He has 37 years of public service experience, having served as police officer, deputy sheriff, police chief, director of public safety, city manager, and commissioner of human resources in five states.
As police chief and municipal manager in Florida, he was elected president of the Miami-Dade County Association of Chiefs of Police. He has also served as chairman of the U.S. Customs Service, Blue Lightning Strike Force, a 71-agency drug interdiction / anti-terrorism task force in Southeast Florida. Mr. Matarese holds a master’s degree in public administration and a bachelor’s degree in political science.
Sign Up Today and Your Entire Staff Can Listen In for One Fee
The registration fee is $149 (ICMA members) or $249 (nonmembers). If you are an ICMA member, you'll need your Member ID to get the member price.
There is no limit to the number of staff from your office participating in this webconference. In the room where staff will participate, you'll need a speaker phone and a computer. Prior to the event, you will get instructions on how you will link to the webconference by telephone and on the Internet. One registration fee gives you a unique access code for one phone line and a link to the Web component. As many of your staff that you can pack into a room can attend and listen in by speakerphone.
Please note: Additional phones lines require additional access codes, which means separate registrations for each additional access code you need.
Your fee also includes the presentation materials and free online access for your staff to listen to the recording of the entire webconference at their convenience for 30 days.
Only online registrations are accepted to sign up for this webconference. For assistance (such as to get your member ID), please call our customer care center at 202-289-ICMA (4262), or email us at customerservices@icma.org.
Sponsor
ICMA Consulting Services is your trusted partner and advisor for unbiased, expert advice to help cut costs, improve performance, and keep the support of your elected officials and residents. Our team of local government experts provides assistance on a broad array of issues with a collective focus on using data-driven decision-making techniques to improve efficiency and services delivery.
How the Webconference Works
Before the event date, you'll get an e-mail reminder that includes a toll-free number and your unique access code, and link to the web component. This e-mail will also include a link that you can click on to test your connection and make sure you have the latest version of Flash player on your computer. On the day of the webconference, your staff will listen to the webconference on speakerphone and watch the presentation on the Internet. In the last 30 minutes, you'll get a chance to ask questions directly to the speakers during the Q/A session.
Cancellation Policy
You may cancel your registration up to 48 hours in advance of the webconference, and transfer your registration to a future webconference without penalty. If you do not transfer your registration, you must cancel no later than one week prior to the webconference date to receive a full refund of your fee.
ICMA University
ICMA University is dedicated to advancing the profession of local government management through learning and skills enhancement experiences.
This workshop/event addresses one or more of the 18 core areas that are essential to effective local government management and can be used to achieve ICMA credentialed manager status.