Meeting the Challenges of the 21st Century

ICMA's Center for Sustainable Communities identifies and provides best practices, tools, and resources that help local governments build sustainable communities.

 

 

Improve Customer Service with 311/CRM Technology

ICMA can help your jurisdiction determine if a 311/CRM system makes sense for your community, and if it does, advise you on how best implement a system for maximum benefit to your citizens.

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Projects & Programs

Current focus areas include renewable energy, smart growth, brownfields redevelopment, environmental management, social equity and 311/CRM among others.

What We Do

The center facilitates and manages applied and survey research, communication and outreach and professional development programs.