ICMA's Shared Building Department Services Case Study analyzes the effectiveness of an innovative public-nonprofit partnership model.
This report provides managers with a primer on how local governments can build customer service into their daily operations and build an infrastructure to support excellence in service delivery.
Take advantage of new, free resources from ICMA and AARP to support your efforts to become an age-friendly community.
ICMA can help your jurisdiction determine if a 311/CRM system makes sense for your community.
Check out the new sustainable communities blog featuring posts by ICMA members and other local government experts.
The center facilitates and manages applied and survey research, communication and outreach and professional development programs.
Advancing Social Equity Goals to Achieve Sustainability
Food Survey Results
Solar Powering Your Community
311 InFocus Report
National Resource Network
Asset-Based Economic Development Briefing Papers
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