The Center utilizes our staff and partners’ diverse backgrounds as current and former local and state government staff, researchers, planners, analysts, academics, and content experts to benefit our clients and ICMA members. Additionally, the Center draws upon the expertise of ICMA business lines, including ICMA International, Survey Research, the Center for Performance Analytics, and ICMA preferred provider, the Center for Public Safety Management, LLC.
Director, US Programs and Center for Sustainable Communities
Andrea Fox oversees the portfolio of projects for ICMA’s U.S. programs and the Center for Sustainable Communities. US programs staff conduct training and education, consulting services, and research that provide best practices and resources to local governments on issues like public health, smart cities, sustainability planning, solar energy, distressed communities, and brownfields redevelopment. Andrea has worked in and with local and state governments for ten years, including the City of Omaha, Nebraska; the Nebraska State Legislature; and the City of Napa, California. As local government staff, she implemented numerous sustainability strategies and policies and developed a sustainability plan. As an aide in the Nebraska Legislature, she assisted with the passage of laws that assess and reduce energy consumption. At ICMA, Andrea uses her first-hand knowledge of local government to increase the capacity of local governments to create more sustainable, livable, and resilient communities. Andrea has her Master of Public Policy (MPP) from the University of Denver. She speaks fluent English and basic Spanish.
Abigail K. Lundy
Deputy Director and Director of Business Development, Research and Technical Assistance
Abigail helps manage the ICMA’s Center for Sustainable Communities and oversees ICMA projects related to economic development; solar energy adoption; creating livable and age-friendly communities; and the development of local food systems. Abigail is the project manager for ICMA’s work as part of the Strong Cities, Strong Communities, National Resource Network (SC2-NRN), a HUD-funded initiative focused on economic revitalization in cities across the United States. Abigail began her career with ICMA in 2006 as the Manager of Fund Development, leading the association’s fundraising efforts a national campaign to raise awareness around the role and value of professional local government management. In 2013, she received her Master’s in Business Administration from the Fuqua School of Business at Duke University.
Senior Project Manager
Cory Fleming serves as program director for ICMA’s 311/CRM technical assistance services which provides local governments implementing 311/CRM systems with a variety of contract services such as community readiness assessments and system planning. Current and past clients have included the Cities of Philadelphia, Fort Worth, and Boise. Fleming served as the project director for the ICMA National Study of 311 and Customer Service Technology (icma.org/311) from 2006-2011. This national study, the first of its type, resulted in a wealth of new research, resources and tools for local governments that are implementing or maintaining a centralized customer service system. She maintains close working relationships with the 311 Synergy Group and the Association of Government Contact Center Professionals (AGCCP), the two premier membership associations for local government contact center professionals. Cory has an extensive research background in survey management and qualitative case studies. She currently is leading a national study on the use of shared administrative services by public health departments for the Center for Sharing Public Health Services (CSPHS) at the Kansas Health Institute, and a study on the impact of HUD’s Choice Neighborhood Transformation Plans in small communities.
Senior Program Manager
Emily has been with ICMA since 2010. She currently manages ICMA’s U.S. Department of Energy funded SunShot Solar Outreach Partnership (SolarOPs). In this role, Emily is responsible for providing timely and actionable information to local governments in order to accelerate solar energy adoption across the United States. Previously, as an Assistant Project Manager, she was a member of the core planning team for the 2011 and 2013 National Brownfields Conferences, cooperative agreements with the U.S. Environmental Protection Agency. Prior to her work at ICMA, Emily worked with the Department of Parks and Recreation in Starkville, MS.