Reduce costs and improve performance of your public safety services with ICMA’s operations research method.

Staffing Levels

Using advanced mathematics and raw data dumps from computer-assisted dispatch (CAD) systems, the ICMA Center for Public Safety Management can provide a detailed analysis of actual workload and true staffing needs, eliminating the meaningless (and costly) “officers per thousand” formula.

Workload Analysis

Conducting a detailed analysis of police workload, including citizen- and officer-initiated activities, allows us to show local government managers how actual workload compares to deployment, providing objective data on staffing and scheduling requirements.

Crime Mapping

• Cutting-edge crime mapping techniques can help police departments better understand calls for service workload and community crime problems.
• Real-time mapping and automated analysis tools identify crime hot spots and other policing issues. 
• A “dashboard-style” indicator system includes bread-and-butter policing measures such as response time trends, crime rates for geographic service areas, and crime trends for specific offenses.

For more information or to schedule an onsite assessment, contact Leonard Matarese at lmatarese@icma.org or 716-969-1360.