ICMA Program Centers / Management Strategies / Leading Practices / Data-Driven Communities / National Citizen Survey

The National Citizen Survey

The NCS™ gathers resident opinion across a range of community issues. Communities using The NCS have reported that the tool improved service delivery, strengthened communications with community stakeholders and helped leaders identify clear priorities for use in strategic planning and budget setting.

about the NCS

Building upon years of research on citizen surveys and community livability, ICMA and the National Research Center, Inc. are proud to present The National Citizen Survey™ (The NCS).

The NCS begins with a customizable survey of questions relevant to your community. The survey measures public opinion in eight key areas of community livability. In each domain, residents report their perceptions about the quality of their community and related services, as well as their own engagement within the community.



The NCS includes:

  • Multiple reports to communicate results in a way that enables every audience – staff, elected officials, business owners, and residents – to quickly find the information they need and want
  • Surveys completed by a representative cross-section of the population
  • Multiple contacts with residents to ensure adequate response rates
  • Benchmarking to compare local results to those of similar communities
  • Customized questions and reporting options to address specific needs

additional information

about the ncs pdf





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