Congratulations to the 2011 Certificate Recipients!

Category     

Achievement

Distinction

Excellence

Examples

Data Collection

4 services areas over 2 years

6 services areas for 3 years

Identification  and tracking of key outcome measures beyond inputs, outputs, and workload indicators

Verification

Participation in efforts to verify, correct, or further explain any data that may be in question (e.g., through ICMA’s data verification process, internal auditing, amnesty programs)

 2010 Vancouver, WA - Verification

 2010 Woodbury, MN -Verification

Coordination

Designation of primary staff person to oversee PM efforts

 2010 Cartersville, GA - Coordination

Training/Support

At least one informational or training session during the past year for other jurisdiction staff dealing with performance measurement issues, or coordination of staff’s attendance at alternate training sessions

Consideration of the particular needs of new employees in performance measurement training efforts.

Meets criteria for the certificate of achievement and distinction.

 2010 Eugene, OR - Training and Support

 2010 Long Beach, CA - Training and Support

 2010 Maitland, FL - Training and Support

 2010 Miami Dade County, FL - Training and Support (Expanded Employee Development)

 2010 Miami Dade County, FL - Training and Support (New Employee Orientation)

 2010 San Jose, CA - Training and Support

 2010 Sarasota County, FL - Training and Support

 2010 Vancouver, WA - Training and Support

Public Reporting

Incorporation of jurisdiction performance data in documents or local media.  Sharing of performance data online or in public mailings. Targets or goals for key measures.

Incorporation into public reporting of: 1) sufficient data to judge past performance  2) comparison values from other jurisdictions, groups or private industry; and 3) narrative text to explain the meaning or significance of the data.

Use of graphs, color-coding, dashboards, etc., to highlight performance  above/below expectations or varying significantly from past or comparable data.

 2010 Albany, OR - Public Reporting

 2010 Bellevue, WA - Public Reporting (Development Services)

 2010 Cartersville, GA - Public Reporting (Annual Calendar)

 2010 Cartersville, GA - Public Reporting (External Newsletter)

 2010 Collinsville, IL - Public Reporting (Quarterly Performance Review)

 2010 Corvallis, OR - Public Reporting (2009 Report Card)

 2010 Corvallis, OR - Public Reporting (Library Budget Measures)

 2010 Corvallis, OR - Public Reporting (Police Budget Measures)

 2010 Corvallis, OR - Public Reporting (Quarterly Report)

 2010 Corvallis, OR - Public Reporting (Sustainable City Report Card)

 2010 Deschutes County, OR - Public Reporting

 2010 Fort Collins, CO - Public Reporting (Community Scorecard)

 2010 Fort Collins, CO - Public Reporting (Open Book)

 2010 Long Beach, CA - Public Reporting (Data Reporting Example 1)

 2010 Long Beach, CA - Public Reporting (Data Reporting Example 2)

 2010 Mesa, AZ - Public Reporting

 2010 ICMA - Public Reporting (Linking Objectives and Goals to Outcome Measures)

 2010 Peoria, AZ - Public Reporting

 2010 Santa Barbara County, CA - Public Reporting

 2010 Sarasota County, FL - Public Reporting (Capital Improvements)

 2010 Sarasota County, FL - Public Reporting (CHIP Scorecard)

 2010 San Francisco, CA - Public Reporting (Government Barometer)

 2010 Williamsburg, VA - Public Reporting (Government Dashboard)

Accountability/Process Improvement

Adoption of policies for holding staff accountable to report performance data and work toward continuous improvement

 2010 Howard, WI - Accountability

 2010 Loveland, OH - Accountability

 2010 Mesa, AZ - Accountability

 2010 Miami Dade County, FL - Accountability

 2010 Olathe, KS - Accountability

Discussion/Feedback

Participation on at least two occasions in e-mail/phone communications with CPM staff and/or online discussions about performance measurement issues and/or CPM template revisions. Feedback may also take the form of internal process improvement efforts.

Networking

Sharing of performance measurement experiences/lessons-learned with other communities

 2010 Eugene, OR - Networking

 2010 Fort Collins, CO - Networking

Planning

Consideration of performance data in measuring progress toward strategic plan goals (for the overall organization, departments, or individuals), making management decisions, or considering financial issues.

 2010 Albany, OR - Planning (Class and Phone Tree Project)

 2010 Albany, OR - Planning (Help Desk Project)

 2010 Albany, OR - Planning (Strategic Plan with CPM Comparative Goals)

 2010 Bellevue, WA - Planning (Development Services Review)

 2010 Bellevue, WA - Planning (Key Performance Indicators)

 2010 Collinsville, IL - Planning

 2010 Eugene, OR - Planning (Eugene Counts Overview)

 2010 Eugene, OR - Planning (Eugene Counts PowerPoint)

 2010 Howard, WI - Planning

 2010 National Performance Management Advisory Commission: A Performance Measurement Framework for State and Local Government

 2010 Olathe, KS - Planning

 2010 Peoria, AZ - Planning (Finance Dept. Performance Spotlight)

 2010 Peoria, AZ - Planning (Organizational Strategic Plan)

 2010 San Francisco, CA - Planning (Police Efficiency Plan)

 2010 San Francisco, CA - Planning (Sidewalk Cleanliness)

 2010 Vancouver, WA - Planning

Leadership

Internal emphasis on performance measurement that makes it pervasive in the organizational culture, and external leadership in networking, presentations, and data sharing.

 2010 Mecklenburg County, NC - Leadership

Surveying

Conduct and reporting of customer satisfaction surveys, both of internal customers (employees) and the general public.

 2010 Fort Collins, CO - Surveying (Citizen Survey)

 2010 Fort Collins, CO - Surveying (Internal Services Report)

 2010 Vancouver, WA - Surveying