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Performance Measurement

ICMA Results Networks / Performance Measurement / Resources & Partnerships / Presentations

Presentations

Annual Conference

The following presentations (available below in the Downloads section) were delivered at ICMA’s 95th Annual Conference in Montréal, Quebec, Canada as part of the Performance Management track.

Knead Dough? Performance Management Can Leaven Your Budget

Performance measurement is often seen solely in the context of inputs and outputs. This session will showcase examples of how communities have moved beyond data collection and used performance management to identify efficiencies that both improved service delivery and saved money.

Performance Measurement 201: Measuring What Matters and Creating a Legacy

Performance measurement is used by most local governments, but has been met with varied success. How does a community get the best value from their performance measurement efforts? This session will help you determine what is most important to your community, how to build a performance management system that works toward a unified goal, and how decision makers in your community can support a performance management framework to create the legacy.

CPM Forum

The following presentations were included in the sixth annual CPM Forum in Austin, Texas on April 26-27, 2005. The Forum offers an opportunity for city/county managers/CAOs/CEOs, primary coordinators, service area specialists, and others to share ideas on the uses of performance data in the improvement of local services.