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Where Openness to Diversity Thrives

4 January 2012

With 82% of the increase in population from 2005 to 2050 expected to be due to immigrants and their children, city managers and elected officials interested in economic growth and development need to pay attention to how welcome people of diverse backgrounds feel in their communities.

Performance Measurement Yields Results and Transparency

22 November 2011

Case study featuring steps the city of Collinsville, Illinois, followed to align performance with its strategic goals, hold departments accountable, and communicate results with the community.

What works: Communicate Affordably

17 November 2011

Using existing resources to tell your performance story

Citizen Surveys on the Web: Has the Future Arrived?

13 October 2011

What you need to know about online citizen surveys.