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Learn how local governments can apply performance measurement to improve the efficiency of public services.
New fifth edition of ICMA bestseller offers training for new managers and a leadership refresher for seasoned ones.
New third edition is a must-read for local government manager, finance directors, and students.
Download this report to learn if a centralized customer service system is right for your community, how to structure a centralized customer service system and how to map processes and procedures.
Check out the Write About Now blog, where we’ll probe ideas, offer resources that address current issues, help make connections, and call your attention to useful ideas, examples, or observations that may have slipped under your radar. Join the conversation.
In the March2014 issue. . .
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