Used effectively, citizen participation and pressure from community-based organizations are critical in battling corruption in service delivery and ensuring local government accountability. Here are examples of ICMA’s work to promote transparent service delivery:
- In Albania, a U.S. partner provided technical assistance to the city of Tirana to eliminate illegal construction by codifying building regulations and developing a transparent permitting system.
- In Montenegro, ICMA conducted public hearings and citizen surveys to solicit citizen input into local government service delivery.
- In Kazakhstan, ICMA launched three pilot councils for economic development that identify priority projects for the local government.
- In Bulgaria, a U.S. partner helped the city of Veliko Turnovo undertake a transparent and participatory decision-making process to determine priority projects for the city.