Our next webinar, sponsored by AGCCE, ICMA and PTI, will be held Wednesday, February 8, 1 p.m. to 2 p.m. and will address call center metrics. We’ll hear from two call center managers who will share what they measure and more importantly, what they do with those measurements.
Monica Cichowlas, Customer Service Manager for the City of Jacksonville, Florida and Steve Craig, Director of Constituent Services for the City of Somerville, Massachusetts, will both share what they do in their call centers. You won’t want to miss this and best of all, it is absolutely FREE.
Register at: https://publictechnology.webex.com/publictechnology/onstage/g.php?d=665858671&t=a
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