ICMA / Membership / Awards / Performance Measurement

Certificates in Performance Management

Bringing your jurisdiction the recognition it deserves for all your efforts at data-driven management and communication.

ICMA Executive Director Robert J. O'Neill presents a 2016 Certificate of Excellence in Performance Management to the staff of San Mateo County, California.

Application Deadline: May 5, 2017

Applications now open for 2017

Are you doing all you can to improve your jurisdiction’s performance through the use of available data? 

  • See how you compare
  • Gain recognition for all your staff’s efforts
  • Learn from the leaders in the field, and take your place among them

As part of our efforts to advance the practice of professional local government management, ICMA awards certificates each year to recognize programs that instill a culture of performance management, pursue comparative analysis and data-informed decision-making, and promote transparency. Certificates of Excellence (highest level), Distinction, and Achievement honor jurisdictions that have incorporated the principles of performance management at varying levels into their organizations.  

Any local government is eligible to participate in the Certificate Program.

Although the deadline to apply for 2017 Certificates in Performance Management is not until Friday, May 5, jurisdictions are encouraged to review the application and eligibility criteria now to ensure that they’re addressing all the requirements.  For example, if you’ve typically reviewed performance data only at the time of budget approval, this might be a good time to start some quarterly discussions too.  (Tracking key performance data on at least a quarterly basis is one of the requirements for a Certificate of Excellence.)

While there are no new criteria this year, the application form has been modified to ask more specific questions about your uses of data, with examples to be shared via web links.

Application fee: $195

2017 Application

2017 Criteria

2017 Payment voucher

Leading Practices Among Certificate Recipients

Here is a selection of programs and presentations that exemplify the certificate criteria.

Category: Public Reporting Use of graphs, color-coding, dashboards, etc., to highlight performance above/below expectations or varying significantly from past or comparable data. Examples:

Municipal Benchmarking Report, Greer, South Carolina (2016)

Summary Report, Bettendorf, Iowa (2015)

Key Departmental Performance Scorecard, Tamarac, Florida (2015)

TRACStat: Transparent Reporting and Analytics for Citizens, Fayetteville, North Carolina (2016)

Budget Transparency, Austin, Texas (2014)

Public Health Measurement, Kansas City, Missouri (2014)

Human Resources Analysis, Peoria, Arizona (2014)

Street Maintenance, San Francisco, California (2013)

Monthly Performance Report, Bloomington, Illinois (2013)

Narrative Around Key Metrics, Olathe, Kansas (2016)

Narrative Explaining Extreme or Aberrant Data, Tamarac, Florida (2016)

Category: Training  At least one informational or training session during the past year for other jurisdiction staff dealing with performance measurement issues, or coordination of staff's attendance at alternate training sessions. Consideration of the particular needs of new employees in performance measurement training efforts. Examples: 

Collaborative Performance Management System, San Mateo County, California (2016)

Guide to Good Performance Measures, San Francisco, California (2015)

PeoriaStat Training, Peoria, Arizona (2013)

Training, New Orleans, Louisiana (2013)

Manager Academy, Austin, Texas (2012)

Business Plan Training, Austin, Texas (2015)

Category: Accountability  Adoption of policies for holding staff accountable to report performance data and work toward continuous improvement. Examples:

Performance Measurement Ordinance, Centennial, Colorado (2016)

Accountability, Wichita, Kansas (2012)

Category: Discussions and Process Improvement  Participation on at least two occasions in email/phone communications with staff and/or online discussions about performance measurement issues and/or template revisions. Feedback may also take the form of internal process improvement efforts. Example:

Process Improvement, Bloomington, Illinois (2012)

Category: Networking  Sharing of performance measurement experiences/lessons learned with other communities. Examples:

Valley Benchmark Cities Report, Arizona (2016)

Networking, Kansas City, Missouri (2012)

Category: Strategic Planning and Budgeting  Consideration of performance data in measuring progress toward strategic plan goals (for the overall organization, departments, or individuals), making management decisions, or considering financial issues. Examples:

Strategy Maps, Fort Collins, Colorado (2016)

Business Plans, Alachua County, Florida (2016)

Performance Report, Peoria, Arizona (2015)

Service-Specific Mission Statement, San Antonio, Texas (2015)

Strategic Plan Performance Audit, Durham, North Carolina (2014)

Solid Waste Data Report, Bloomington, Illinois (2014)

Paperless Council Packets (Quantified), Bayside, Wisconsin (2014)

Animal Control Business Planning, Miami-Dade County, Florida (2013)

VitalStats, Peoria, Arizona (2013)

Category: Leadership  Internal emphasis on performance measurement that makes it pervasive in the organizational culture, and external leadership in networking, presentations, and data sharing. Examples

Center for Performance Excellence, Dallas, Texas (2016)

2012-Leadership- Olathe, Kansas  (2012) 

Category: Citizen Satisfaction  Conduct and reporting of customer satisfaction surveys, both of internal customers (employees) and the general public. Examples: 

Business Survey, Bellevue, Washington (2016)

Internal Customer Satisfaction, Fort Collins, Colorado (2013)

Citizen Satisfaction, Fairfax County, Virginia (2012)

The 2016 Certificate Recipients

For 2016, ICMA recognized 53 local governments for exemplary performance management initiatives. The certificates are awarded on the basis of criteria that include data collection and verification, training and support, public reporting, accountability and process improvement, networking, and leadership.  Each year's recipients are recognized at the ICMA Annual Conference

Certificate of Excellence (Highest level)

Alachua County, FL
Albany, OR
Austin, TX
Bayside, WI
Bellevue, WA
Clayton, MO
Coral Springs, FL
Dallas, TX
Durham, NC
Fairfax County, VA
Fayetteville, NC
Fort Collins, CO
Fort Lauderdale, FL
Gilbert, AZ
Kansas City, MO
Mesa, AZ
Miami-Dade County, FL

Montgomery County, MD
New Orleans, LA
Oklahoma City, OK
Olathe, KS
Peoria, AZ
Phoenix, AZ
Poudre Fire Authority, CO
Rock Hill, SC
San Antonio, TX
San Francisco, CA
San Jose, CA
San Mateo County, CA
Scottsdale, AZ
Tacoma, WA
Tamarac, FL
Williamsburg, VA
Woodbury, MN

Certificate of Distinction

Bettendorf, IA
Centennial, CO
Decatur, GA
Edmonton, AB
North Hempstead, NY

Palm Coast, FL
Purcellville, VA
Suwanee, GA
Wichita, KS

Certificate of Achievement

Algonquin, IL
Batavia, NY
Elk Grove, CA
Grafton, WI
Greer, SC

Johnson City, TN
Kingston Springs, TN
Loudoun County, VA
Miami, FL
Raleigh, NC

For additional information, contact performanceanalytics@icma.org.

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