ICMA / Membership / Awards / Performance Measurement

Certificates in Performance Measurement

Coming this fall--the application for the 2015 Performance Measurement Certificate Program

ICMA Executive Director Bob O'Neill recognized certificate recipients at ICMA's 99th Annual Conference in Boston/New England. Among those honored were Rock Hill, South Carolina (Strategy & Performance Manager Monica Croskey pictured), and Bettendorf, Iowa (City Manager Decker Ploehn and Accountant Jason Schadt pictured below).

The ICMA Center for Performance Analytics awards certificates each year to recognize local government performance management programs, encourage comparative analysis, and reward transparency. Any local government is eligible to participate in the certificate program, regardless of whether or not they participate in ICMA Insights.  Applications for 2014 were due on Friday, May 16.


This year's recipients will be honored at ICMA's 100th Annual Conference in Charlotte/Mecklenburg County, North Carolina, September 14-17.  The 2013 certificate recipients have been announced and are listed below, followed by examples of how they and other recent recipients are using performance measurement. 

Congratulations to the 2013 Certificate Recipients!


Algonquin, Illinois   

Bernalillo County, New Mexico

Grafton, Wisconsin

Johnson City, Tennessee

 Loudoun County, Virginia

Sahuarita, Arizona

San Clemente, California

Smyrna, Georgia



Bettendorf, Iowa

Bloomington, Illinois

Marin County, California

New Orleans, Louisiana

North Hempstead, New York

Purcellville, Virginia

Suwanee, Georgia

Wichita, Kansas



Albany, Oregon

Austin, Texas

Bayside, Wisconsin

Bellevue, Washington

Clayton, Missouri

Coral Springs, Florida

Decatur, Georgia

Durham, North Carolina

Fairfax County, Virginia

Fort Collins, Colorado

Kansas City, Missouri

Loveland, Ohio

Mesa, Arizona

Miami-Dade County, Florida

Montgomery County, Maryland

Oklahoma City, Oklahoma

Olathe, Kansas

Peoria, Arizona

Phoenix, Arizona

Poudre Fire Authority, Colorado

Rock Hill, South Carolina

San Antonio, Texas

San Francisco, California

San Jose, California

Scottsdale, Arizona

Tacoma, Washington

Williamsburg, Virginia

Woodbury, Minnesota


For additional information on the certificate program, contact performanceanalytics@icma.org.






Public Reporting

Use of graphs, color-coding, dashboards, etc., to highlight performance above/below expectations or varying significantly from past or comparable data.

2013-Data reporting- Oklahoma City, OK

2013-Street maintenance- San Francisco, CA

2013-Monthly performance report- Bloomington, IL

2012-Data Reporting- Albany, Oregon

2012-Data Reporting- Suwanee, Georgia

2012-Data Reporting-Queen Creek, Arizona

2012-Data Reporting- Wichita Kansas 1

2012-Data Reporting- Wichita Kansas 2

2012-Data Reporting- Wichita Kansas 2

2012-Data Reporting- Wichita Kansas 3

2012-Data Reporting- Woodbury, Minnesota 1

2012-Data Reporting- Woodbury, Minnesota 2

2012-Data Reporting- Woodbury, Minnesota 3


At least one informational or training session during the past year for other jurisdiction staff dealing with performance measurement issues, or coordination of staff’s attendance at alternate training sessions. Consideration of the particular needs of new employees in performance measurement training efforts.

2013-PeoriaStat Training- Peoria, AZ

2013-Training- New Orleans, LA

2012- Manager Academy- Austin, Texas

2012- Business Plan Training- Austin, Texas


Adoption of policies for holding staff accountable to report performance data and work toward continuous improvement.

2012- Accountability- Wichita, Kansas

2011-Accountability- Loveland, Ohio

Discussions and Process Improvement

Participation on at least two occasions in email/phone communications with staff and/or online discussions about performance measurement issues and/or template revisions. Feedback may also take the form of internal process improvement efforts.

2012-Process Improvement- Bloomington, Illinois


Sharing of performance measurement experiences/lessons learned with other communities.

2012- Networking- Loveland, Ohio

2012- Networking- Kansas City, Missouri

Strategic Planning and Budgeting

Consideration of performance data in measuring progress toward strategic plan goals (for the overall organization, departments, or individuals), making management decisions, or considering financial issues.

2013-Animal Control Business Planning- Miami-Dade County, FL

2013-Dashboard- Durham, NC

2013-VitalStat- Peoria, AZ

2012-Strategic Planning- Albany, Oregon

2012-Strategic Planning- Wichita, Kansas

2012-Strategic Planning- Wichita, Kansas 2

2011-Strategic Planning- Bayside, Wisconsin

2010- Strategic Planning- Vancouver, Washington


Internal emphasis on performance measurement that makes it pervasive in the organizational culture, and external leadership in networking, presentations, and data sharing.

2012-Leadership- Olathe, Kansas

Citizen Satisfaction

Conduct and reporting of customer satisfaction surveys, both of internal customers (employees) and the general public.

2013-Internal Customer Satisfaction- Fort Collins CO

2012-Citizen Satisfaction- Fairfax County, VA

2012- Citizen Surveys- Suwanee, Georgia

2012- Citizen Surveys- Woodbury, Minnesota