ICMA / Membership / Awards / Performance Measurement

Certificates in Performance Management

Bring your jurisdiction the recognition it deserves for all your efforts at data-driven management and communication.


ICMA Executive Director Robert J. O'Neill recognized certificate recipients at ICMA's 100th Annual Conference in Charlotte/Mecklenburg County. Among those honored were Johnson City, Tennessee (City Manager Denis Peterson pictured), and Dallas, Texas (Kimberly Martin, Benchmark Coordinator pictured below with Randall H. Reid, director of ICMA's Center for Performance Analytics).

The ICMA Center for Performance Analytics awards certificates each year to recognize local government performance management programs, encourage comparative analysis, and reward transparency. Any local government is eligible to participate in the certificate program, regardless of whether or not they participate in ICMA Insights.  Applications for 2015 are due on Friday, May 8.

Certificate Application 2015

Certificate Criteria 2015

The 2014 recipients were honored at ICMA's 100th Annual Conference in Charlotte/Mecklenburg County, North Carolina, September 14-17.  They are listed below, followed by examples of how they and other recent recipients are using performance measurement. 

Congratulations to the 2014 Certificate Recipients!

Achievement:

Algonquin, Illinois 

Aurora, Illinois  

Bernalillo County, New Mexico

Dover, New Hampshire

Harrisonville, Missouri

Johnson City, Tennessee

Loudoun County, Virginia

Park City, Utah

Piqua, Ohio

River Forest, Illinois

                 

Distinction:

Bettendorf, Iowa

Bloomington, Illinois

Fort Lauderdale, Florida

Gilbert, Arizona

Grafton, Wisconsin

Marin County, California

North Hempstead, New York

Palm Coast, Florida

Purcellville, Virginia

Suwanee, Georgia

Wichita, Kansas

 

Excellence:

Albany, Oregon

Austin, Texas

Bayside, Wisconsin

Bellevue, Washington

Clayton, Missouri

Coral Springs, Florida

Dallas, Texas

Decatur, Georgia

Durham, North Carolina

Fairfax County, Virginia

Fort Collins, Colorado

Kansas City, Missouri

Mesa, Arizona

Miami-Dade County, Florida

Montgomery County, Maryland

New Orleans, Louisiana

Oklahoma City, Oklahoma

Olathe, Kansas

Peoria, Arizona

Phoenix, Arizona

Poudre Fire Authority, Colorado

Rock Hill, South Carolina

San Antonio, Texas

San Jose, California

Scottsdale, Arizona

Tacoma, Washington

Tamarac, Florida

Williamsburg, Virginia

Woodbury, Minnesota

***

For additional information on the certificate program, contact performanceanalytics@icma.org.

 

 Category     

 

 

 Examples

Public Reporting

Use of graphs, color-coding, dashboards, etc., to highlight performance above/below expectations or varying significantly from past or comparable data.

2014 – Budget Transparency – Austin, Texas

2014 – Public Health Measurement – Kansas City, Missouri

2014 – Human Resources Analysis – Peoria, Arizona

2013-Data reporting- Oklahoma City, OK

2013-Street maintenance- San Francisco, CA

2013-Monthly performance report- Bloomington, IL

2012-Data Reporting- Albany, Oregon

2012-Data Reporting- Suwanee, Georgia

2012-Data Reporting-Queen Creek, Arizona

2012-Data Reporting- Wichita Kansas 1

2012-Data Reporting- Wichita Kansas 2

2012-Data Reporting- Wichita Kansas 2

2012-Data Reporting- Wichita Kansas 3

2012-Data Reporting- Woodbury, Minnesota 1

2012-Data Reporting- Woodbury, Minnesota 2

2012-Data Reporting- Woodbury, Minnesota 3

Training

At least one informational or training session during the past year for other jurisdiction staff dealing with performance measurement issues, or coordination of staff’s attendance at alternate training sessions. Consideration of the particular needs of new employees in performance measurement training efforts.

2013-PeoriaStat Training- Peoria, AZ

2013-Training- New Orleans, LA

2012- Manager Academy- Austin, Texas

2012- Business Plan Training- Austin, Texas

Accountability

Adoption of policies for holding staff accountable to report performance data and work toward continuous improvement.

2012- Accountability- Wichita, Kansas

2011-Accountability- Loveland, Ohio

Discussions and Process Improvement

Participation on at least two occasions in email/phone communications with staff and/or online discussions about performance measurement issues and/or template revisions. Feedback may also take the form of internal process improvement efforts.

2012-Process Improvement- Bloomington, Illinois

Networking

Sharing of performance measurement experiences/lessons learned with other communities.

2012- Networking- Loveland, Ohio

2012- Networking- Kansas City, Missouri

Strategic Planning and Budgeting

Consideration of performance data in measuring progress toward strategic plan goals (for the overall organization, departments, or individuals), making management decisions, or considering financial issues.

2014 – Strategic Plan Performance Audit – Durham, North Carolina

2014 – Solid Waste Data Report - Bloomington, Illinois

2014 – Paperless Council Packets (Quantified) – Bayside, Wisconsin

2013-Animal Control Business Planning- Miami-Dade County, FL

2013-VitalStat- Peoria, AZ

2012-Strategic Planning- Albany, Oregon

2012-Strategic Planning- Wichita, Kansas

2012-Strategic Planning- Wichita, Kansas 2

2010- Strategic Planning- Vancouver, Washington

Leadership

Internal emphasis on performance measurement that makes it pervasive in the organizational culture, and external leadership in networking, presentations, and data sharing.

2012-Leadership- Olathe, Kansas

Citizen Satisfaction

Conduct and reporting of customer satisfaction surveys, both of internal customers (employees) and the general public.

2013-Internal Customer Satisfaction- Fort Collins CO

2012-Citizen Satisfaction- Fairfax County, VA

2012- Citizen Surveys- Suwanee, Georgia

2012- Citizen Surveys- Woodbury, Minnesota