Congratulations to the 2012 Certificate Recipients!

Achievement:

Loudoun County, Virginia   

Sammamish, Washington

San Clemente, California

San Diego County-

Water Authority, California

Wichita, Kansas

Distinction:

Alachua County, Florida

Bayside, Wisconsin

Bloomington, Illinois

Broward County, Florida

Doral, Florida

Durham, North Carolina

Grafton, Wisconsin

Marin County, California

North Hempstead, New York

Purcellville, Virginia

Queen Creek, Arizona

Scottsdale, Arizona

Sparks, Nevada

Suwanee, Georgia

Tacoma, Washington

Excellence:

Albany, Oregon

Austin, Texas

Bellevue, Washington

Cartersville, Georgia

Casper, Wyoming

Clayton, Missouri

Collinsville, Illinois

Coral Springs, Florida

Corvallis, Oregon

Decatur, Georgia

Fairfax County, Virginia

Fort Collins, Colorado

Kansas City, Missouri

Loveland, Ohio

Mesa, Arizona

Miami-Dade County, Florida

Oklahoma City, Oklahoma

Olathe, Kansas

Peoria, Arizona

Phoenix, Arizona

Pinal County, Arizona

Poudre-Fire Authority, Colorado

Rock Hill, South Carolina

San Antonio, Texas

San Jose, California

Williamsburg, Virginia

Woodbury, Minnesota

 Category     

 Examples

Public Reporting

Use of graphs, color-coding, dashboards, etc., to highlight performance above/below expectations or varying significantly from past or comparable data.

2012-Data Reporting- Bloomington, Illinois

2012-Data Reporting- Albany, Oregon

2012-Data Reporting- Suwanee, Georgia

2012-Data Reporting-Queen Creek, Arizona

2012-Data Reporting- Wichita Kansas 1

2012-Data Reporting- Wichita Kansas 2

2012-Data Reporting- Wichita Kansas 2

2012-Data Reporting- Wichita Kansas 3

2012-Data Reporting- Woodbury, Minnesota 1

2012-Data Reporting- Woodbury, Minnesota 2

2012-Data Reporting- Woodbury, Minnesota 3

Training

At least one informational or training session during the past year for other jurisdiction staff dealing with performance measurement issues, or coordination of staff’s attendance at alternate training sessions. Consideration of the particular needs of new employees in performance measurement training efforts.

2012- Manager Academy- Austin, Texas

2012- Business Plan Training- Austin, Texas

Accountability

Adoption of policies for holding staff accountable to report performance data and work toward continuous improvement.

2012- Accountability- Wichita, Kansas

2011-Accountability- Loveland, Ohio

Discussions and Process Improvement

Participation on at least two occasions in email/phone communications with CPM staff and/or online discussions about performance measurement issues and/or CPM template revisions. Feedback may also take the form of internal process improvement efforts.

2012-Process Improvement- Bloomington, Illinois

Networking

Sharing of performance measurement experiences/lessons learned with other communities.

2012- Networking- Loveland, Ohio

2012- Networking- Kansas City, Missouri

Strategic Planning and Budgeting

Consideration of performance data in measuring progress toward strategic plan goals (for the overall organization, departments, or individuals), making management decisions, or considering financial issues.

2012-Strategic Planning- Albany, Oregon

2012-Strategic Planning- Wichita, Kansas

2012-Strategic Planning- Wichita, Kansas 2

2011-Strategic Planning- Bayside, Wisconsin

2010- Strategic Planning- Vancouver, Washington

Leadership

Internal emphasis on performance measurement that makes it pervasive in the organizational culture, and external leadership in networking, presentations, and data sharing.

2012-Leadership- Olathe, Kansas

Citizen Satisfaction

Conduct and reporting of customer satisfaction surveys, both of internal customers (employees) and the general public.

2012- Citizen Surveys- Suwanee, Georgia

2012- Citizen Surveys- Woodbury, Minnesota