ICMA / Membership / Awards / Performance Measurement

Certificates in Performance Management

Bringing your jurisdiction the recognition it deserves for all your efforts at data-driven management and communication.

ICMA President Jim Bennett (right) presents a 2015 Certificate of Excellence in Performance Management to Coral Springs, Florida, represented by Senior Financial Analyst Chelsea Stahl and City Manager Erdal Donmez at the ICMA Annual Conference in Seattle.

The ICMA Center for Performance Analytics awards certificates each year to recognize local government performance management programs, encourage comparative analysis, and reward transparency. Any local government is eligible to participate in the Certificate Program.

the 2016 Certificates in Performance Management

For 2016, ICMA is pleased to recognize the following 53 local governments for exemplary performance management initiatives. The certificates are awarded on the basis of criteria that include data collection and verification, training and support, public reporting, accountability and process improvement, networking, and leadership. These jurisdictions will be officially recognized at ICMA's 102nd Annual Conference in Kansas City, Missouri, September 25-28, 2016.

Certificate of Excellence

Alachua County, FL
Albany, OR
Austin, TX
Bayside, WI
Bellevue, WA
Clayton, MO
Coral Springs, FL
Dallas, TX
Durham, NC
Fairfax County, VA
Fayetteville, NC
Fort Collins, CO
Fort Lauderdale, FL
Gilbert, AZ
Kansas City, MO
Mesa, AZ
Miami-Dade County, FL

Montgomery County, MD
New Orleans, LA
Oklahoma City, OK
Olathe, KS
Peoria, AZ
Phoenix, AZ
Poudre Fire Authority, CO
Rock Hill, SC
San Antonio, TX
San Francisco, CA
San Jose, CA
San Mateo County, CA
Scottsdale, AZ
Tacoma, WA
Tamarac, FL
Williamsburg, VA
Woodbury, MN

Certificate of Distinction

Bettendorf, IA
Centennial, CO
Decatur, GA
Edmonton, AB
North Hempstead, NY

Palm Coast, FL
Purcellville, VA
Suwanee, GA
Wichita, KS

Certificate of Achievement

Algonquin, IL
Batavia, NY
Elk Grove, CA
Grafton, WI
Greer, SC

Johnson City, TN
Kingston Springs, TN
Loudoun County, VA
Miami, FL
Raleigh, NC

Examples from Certificate recipients

Here is a selection of programs and presentations that exemplify the certificate criteria.

Category: Public Reporting Use of graphs, color-coding, dashboards, etc., to highlight performance above/below expectations or varying significantly from past or comparable data. Examples:

Municipal Benchmarking Report, Greer, South Carolina (2016)

Summary Report, Bettendorf, Iowa (2015)

Key Departmental Performance Scorecard, Tamarac, Florida (2015)

TRACStat: Transparent Reporting and Analytics for Citizens, Fayetteville, North Carolina (2016)

Budget Transparency, Austin, Texas (2014)

Public Health Measurement, Kansas City, Missouri (2014)

Human Resources Analysis, Peoria, Arizona (2014)

Street Maintenance, San Francisco, California (2013)

Monthly Performance Report, Bloomington, Illinois (2013)

Narrative Around Key Metrics, Olathe, Kansas (2016)

Narrative Explaining Extreme or Aberrant Data, Tamarac, Florida (2016)

Category: Training  At least one informational or training session during the past year for other jurisdiction staff dealing with performance measurement issues, or coordination of staff's attendance at alternate training sessions. Consideration of the particular needs of new employees in performance measurement training efforts. Examples: 

Collaborative Performance Management System, San Mateo County, California (2016)

Guide to Good Performance Measures, San Francisco, California (2015)

PeoriaStat Training, Peoria, Arizona (2013)

Training, New Orleans, Louisiana (2013)

Manager Academy, Austin, Texas (2012)

Business Plan Training, Austin, Texas (2015)

Category: Accountability  Adoption of policies for holding staff accountable to report performance data and work toward continuous improvement. Examples:

Performance Measurement Ordinance, Centennial, Colorado (2016)

Accountability, Wichita, Kansas (2012)

Category: Discussions and Process Improvement  Participation on at least two occasions in email/phone communications with staff and/or online discussions about performance measurement issues and/or template revisions. Feedback may also take the form of internal process improvement efforts. Example:

Process Improvement, Bloomington, Illinois (2012)

Category: Networking  Sharing of performance measurement experiences/lessons learned with other communities. Examples:

Valley Benchmark Cities Report, Arizona (2016)

Networking, Kansas City, Missouri (2012)

Category: Strategic Planning and Budgeting  Consideration of performance data in measuring progress toward strategic plan goals (for the overall organization, departments, or individuals), making management decisions, or considering financial issues. Examples:

Strategy Maps, Fort Collins, Colorado (2016)

Business Plans, Alachua County, Florida (2016)

Performance Report, Peoria, Arizona (2015)

Service-Specific Mission Statement, San Antonio, Texas (2015)

Strategic Plan Performance Audit, Durham, North Carolina (2014)

Solid Waste Data Report, Bloomington, Illinois (2014)

Paperless Council Packets (Quantified), Bayside, Wisconsin (2014)

Animal Control Business Planning, Miami-Dade County, Florida (2013)

VitalStats, Peoria, Arizona (2013)

Category: Leadership  Internal emphasis on performance measurement that makes it pervasive in the organizational culture, and external leadership in networking, presentations, and data sharing. Examples

Center for Performance Excellence, Dallas, Texas (2016)

2012-Leadership- Olathe, Kansas  (2012) 

Category: Citizen Satisfaction  Conduct and reporting of customer satisfaction surveys, both of internal customers (employees) and the general public. Examples: 

Business Survey, Bellevue, Washington (2016)

Internal Customer Satisfaction, Fort Collins, Colorado (2013)

Citizen Satisfaction, Fairfax County, Virginia (2012)

The 2017 Certificate Program will be announced in November 2016. For additional information, contact performanceanalytics@icma.org.

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