ICMA / Membership / Awards / Performance Measurement

Certificates in Performance Management

Bringing your jurisdiction the recognition it deserves for all your efforts at data-driven management and communication.

ICMA President Jim Bennett (right) presents a 2015 Certificate of Excellence in Performance Management to Coral Springs, Florida, represented by Senior Financial Analyst Chelsea Stahl and City Manager Erdal Donmez at the ICMA Annual Conference in Seattle.

The ICMA Center for Performance Analytics awards certificates each year to recognize local government performance management programs, encourage comparative analysis, and reward transparency. Any local government is eligible to participate in the Certificate Program, regardless of whether or not it participates in ICMA Insights™.

the 2016 Certificates in Performance Management

The application deadline has passed for the 2016 Certificates in Performance Management, and the recipients will be announced in July. The certificates are awarded on the basis of criteria that include data collection and verification, training and support, public reporting, accountability and process improvement, networking, and leadership. 

Examples from past recipients

Here are examples of past recipients and the programs that have been selected for recognition based on the certificate criteria.

Category: Public Reporting Use of graphs, color-coding, dashboards, etc., to highlight performance above/below expectations or varying significantly from past or comparable data. Examples:

Summary Report, Bettendorf, Iowa (2015)

Key Departmental Performance Scorecard, Tamarac, Florida (2015)

Budget Transparency, Austin, Texas (2014)

Public Health Measurement, Kansas City, Missouri (2014)

Human Resources Analysis, Peoria, Arizona (2014)

Data Reporting, Oklahoma City, Oklahoma (2013)

Street Maintenance, San Francisco, California (2013)

Monthly Performance Report, Bloomington, Illinois (2013)

Data Reporting, Albany, Oregon (2012)

Data Reporting, Suwanee, Georgia  (2012)

Category: Training  At least one informational or training session during the past year for other jurisdiction staff dealing with performance measurement issues, or coordination of staff's attendance at alternate training sessions. Consideration of the particular needs of new employees in performance measurement training efforts. Examples: 

Guide to Good Performance Measures, San Francisco, California (2015)

PeoriaStat Training, Peoria, Arizona (2013)

Training, New Orleans, Louisiana (2013)

Manager Academy, Austin, Texas (2012)

Business Plan Training, Austin, Texas (2015)

Category: Accountability  Adoption of policies for holding staff accountable to report performance data and work toward continuous improvement. Examples:

Accountability, Wichita, Kansas (2012)

Accountability, Loveland, Ohio  (2011)

Category: Discussions and Process Improvement  Participation on at least two occasions in email/phone communications with staff and/or online discussions about performance measurement issues and/or template revisions. Feedback may also take the form of internal process improvement efforts. Example:

Process Improvement, Bloomington, Illinois (2012)

Category: Networking  Sharing of performance measurement experiences/lessons learned with other communities. Examples:

Networking, Loveland, Ohio (2012)

Networking, Kansas City, Missouri (2012)

Category: Strategic Planning and Budgeting  Consideration of performance data in measuring progress toward strategic plan goals (for the overall organization, departments, or individuals), making management decisions, or considering financial issues. Examples:

Performance Report, Peoria, Arizona (2015)

Service-Specific Mission Statement, San Antonio, Texas (2015)

Strategic Plan Performance Audit, Durham, North Carolina (2014)

Solid Waste Data Report, Bloomington, Illinois (2014)

Paperless Council Packets (Quantified), Bayside, Wisconsin (2014)

Animal Control Business Planning, Miami-Dade County, Florida (2013)

VitalStats, Peoria, Arizona (2013)

Strategic Planning, Albany, Oregon (2012)

Strategic Planning, Wichita, Kansas (2012)

Strategic Planning, Wichita, Kansas-2 (2012)

Strategic Planning, Vancouver, Washington (2010)

Category: Leadership  Internal emphasis on performance measurement that makes it pervasive in the organizational culture, and external leadership in networking, presentations, and data sharing. Example:

2012-Leadership- Olathe, Kansas  (2012) 

Category: Citizen Satisfaction  Conduct and reporting of customer satisfaction surveys, both of internal customers (employees) and the general public. Examples: 

Internal Customer Satisfaction, Fort Collins, Colorado (2013)

Citizen Satisfaction, Fairfax County, Virginia (2012)

Citizen Surveys, Suwanee, Georgia (2012)

Citizen Surveys, Woodbury, Minnesota (2012)

2015 Certificate Recipients

In 2015, ICMA recognized the following 48 local governments for exemplary performance management initiatives. Recipients were officially recognized at ICMA's 101st Annual Conference in Seattle/King County, Washington, September 27-30, 2015.

Certificate of Excellence

Alachua County, FL
Albany, OR
Austin, TX
Bayside, WI
Bellevue, WA
Clayton, MO
Coral Springs, FL
Dallas, TX
Decatur, GA
Durham, NC
Fairfax County, VA
Fort Collins, CO
Kansas City, MO
Mesa, AZ
Miami-Dade County, FL
Montgomery County, MD
New Orleans, LA

Oklahoma City, OK
Olathe, KS
Peoria, AZ
Philadelphia, PA
Phoenix, AZ
Poudre Fire Authority, CO
Purcellville, VA
Rock Hill, SC
San Antonio, TX
San Francisco, CA
San Jose, CA
Scottsdale, AZ
Tacoma, WA
Tamarac, FL
Williamsburg, VA
Woodbury, MN

Certificate of Distinction

Bettendorf, IA
Bloomington, IL
Fayetteville, NC
Fort Lauderdale, FL
Gilbert, AZ

North Hempstead, NY
Palm Coast, FL
Richmond, VA
Suwanee, GA
Wichita, KS

Certificate of Achievement

Algonquin, IL
Grafton, WI
Greer, SC

Johnson City, TN
Loudoun County, VA

For additional information about the Certificate Program, contact performanceanalytics@icma.org.

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