Report or Article |
Liz Garcia, Management Analyst, 311 Customer Service Center, City and County of San Francisco, California
|
2011
Report or Article |
Esther Tenenbaum, Division Manager, 311 Citizen Contact Center and Anne Phelan, ICMA Consultant
|
2011
Report or Article |
Annie Leal, Customer Service Center Manager, City of Corpus Christi, Texas
|
2011
Report or Article |
Anne Phelan, ICMA Consultant
|
2009
Case Study |
Stephen T. Holmes, Department of Justice, Office of Community Oriented Policing Services
|
2007