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Customer Service and Satisfaction

Coconino County, AZ Workplace Practices Receive National Recognition

County Receives Psychologically Healthy Workplace Award Effective workplace practices focused on employee well-being and promoting organizational performance gained Coconino County national recognition from the American Psychological Association, which presented the County with the 2012 Psychologically Healthy Workplace Award. Ahead...

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Groups

Indiana Municipal Management Association (IMMA)

The Indiana Municipal Management Association (IMMA) is non-profit, non-partisan organization...

20 members

311/CRM Technology for Beginners

The group is for local government practitioners who are investigating...

16 members

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Questions & Answers

Code Enforcement Customer Satisfaction

1 answer

Public Golf Courses

1 answer

Automated Payments Vendor

2 answers

Being timely

1 answer

Recent Documents

The Real Thing

Report or Article | Jim Diers, Local Government Manager | 2010

The Listening Imperative

Report or Article | David Schultz, Local Government Manager | 2010

211/311: Is There a Case for Consolidation or Collaboration?

Report or Article | David Eichenthal, The Ochs Center for Metropolitan Studies | 2010

Elements of Community Readiness for a 311-CRM System

Advice | Cory Fleming and Spencer Stern, ICMA and GFOA | 2010

Call 311: Citizen Engagement and 311 Case Study

Case Study | Anne Phelan, ICMA | 2010

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People with Expertise

The following individuals have identified themselves as being knowledgeable in this area.

Wilke, Andrew

Associate General Manager, General Growth Properties
West Des Moines, IA

Thomas, Golden

Consultant, USI Southwest
Austin, TX

McRae, Joseph

Interim Assistant City Manager, City of Evanston, IL
Evanston, IL

Stropes, Craddock

Management Analyst, City of Carlsbad
Carlsbad,

Allen, Betsy

Chief Change Officer, Gaining Results, Inc.

Chambers, Howard

City Manager, City of Lakewood
Lakewood, CA

Blog Posts

Customer Service & Citizen Engagement

Cory Fleming

The 311/CRM Universe

Cory Fleming

The Future of 311/CRM?

Cory Fleming

Q&A on 311/CRM Technology

Cory Fleming

Considering Local Government Customer Service

Cory Fleming

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Related Topics

311/CRM Systems E-government Management

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311/CRM Technology

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