Topic

Customer Service and Satisfaction

Local Governments Rated Higher than State or Federal Governments in Service Delivery

WASHINGTON, D.C.— Residents think the quality of their local government services are nearly twice as good as those they receive from the federal government. So far in 2012, 73% have given their local governments excellent or good ratings as compared...

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Groups

Indiana Municipal Management Association (IMMA)

The Indiana Municipal Management Association (IMMA) is non-profit, non-partisan organization...

21 members

311/CRM Technology for Beginners

The group is for local government practitioners who are investigating...

21 members

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Questions & Answers

Questions for Communications Assessment

1 answer

Customer Service Trainings

1 answer

Cultural Competency

3 answers

Customer service performance measures

2 answers

Recent Documents

Human Resources Service Center (HRSC) and Employee Self Service Web...

Sample Government Document | City of Dallas | 2013

The Listening Imperative

Report or Article | David Schultz, Local Government Manager | 2010

The Real Thing

Report or Article | Jim Diers, Local Government Manager | 2010

211/311: Is There a Case for Consolidation or Collaboration?

Report or Article | David Eichenthal, The Ochs Center for Metropolitan Studies | 2010

Elements of Community Readiness for a 311-CRM System

Advice | Cory Fleming and Spencer Stern, ICMA and GFOA | 2010

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People with Expertise

The following individuals have identified themselves as being knowledgeable in this area.

McFarlin, Kirk

Chief of Police, Town of Prosper
Prosper, TX

Gacioch, Joseph

Chief Innovation Officer, City of Ferndale
Ferndale, MI

Gray, Alecia

Advancement Coordinator, University of Kansas, School of Public Affairs & Administration
Topeka, KS

Schroeder, Jaime

Senior Management Analyst, City of Reno
Reno, NV

Barnes, Samantha

Administrative Assistant to the Municipal Development Director, Marianna
Marianna, FL

Townsend, Todd

Student, University of Texas At San Antonio
San Antonio, TX

Blog Posts

The City of Monterey/US Army Partnership...a Great Lesson in Public/Public Partnerships! Learn more through the Association of Defense Communities.

Cheryl Hilvert

Are you ________ Strong?

Cheryl Hilvert

Casting call for all managers who are "Reinventing Government". . .

Cheryl Hilvert

I took the HPO Self Assessment, now what?????

Cheryl Hilvert

OK, your IQ is Great. . .what about your EQ?

Cheryl Hilvert

Be Part of the Community Supporting Leading Practices in Local Government Management!

Cheryl Hilvert

GIS technology keeps residents, emergency responders safe

Rick Aronhalt

Nine Rules for Stifling Innovation. . .Are you Guilty?

Cheryl Hilvert

New Research Initiative Announced

Cheryl Hilvert

Connecting Citizen Academies and 311

Cory Fleming

Are you Reinventing Government?

Cheryl Hilvert

What Makes Your Organization a Great Place to Work?

Cheryl Hilvert

Teams are great. . .if you are doing the right things to make them successful!

Cheryl Hilvert

Is this Really Just for Generation Y?????????

Cheryl Hilvert

Design Thinking. . .What a Great Idea!

Cheryl Hilvert

HPO Self-Assessment Instrument Now Available. . .and FREE!

Cheryl Hilvert

Service Delivery Webinar Feb. 7

Rick Aronhalt

10 Trends that are Changing Cities Forever

Cheryl Hilvert

Congrats CPBB and CCHPO!

Cheryl Hilvert

The State of Employee Engagement. . .Your Role!

Cheryl Hilvert

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Related Topics

Management 311/CRM Systems E-government

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311/CRM Technology

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