Topic

Customer Service and Satisfaction

City of Philadelphia Selects ICMA to Assist Philly311

The City of Philadelphia has retained ICMA [the International City/County Management Association] and its partners, Stern Consulting LLC and PPT Consulting LLC, to provide consulting services for the selection and implementation of a new CRM application to meet the City’s...

More articles... Subscribe to Articles

Groups

Indiana Municipal Management Association (IMMA)

The Indiana Municipal Management Association (IMMA) is non-profit, non-partisan organization...

20 members

311/CRM Technology for Beginners

The group is for local government practitioners who are investigating...

14 members

Start a group...

Wikis

This topic doesn't have any wikis.

Create a wiki...

Questions & Answers

Communication measurement

1 answer

Performance Measures: Parks and Recreation and Customer Service Departments

7 answers

Performance Measures: Parks and Recreation and Customer Service

7 answers

Ethics Case Studies

3 answers

Recent Documents

The Real Thing

Report or Article | Jim Diers, Local Government Manager | 2010

The Listening Imperative

Report or Article | David Schultz, Local Government Manager | 2010

211/311: Is There a Case for Consolidation or Collaboration?

Report or Article | David Eichenthal, The Ochs Center for Metropolitan Studies | 2010

Elements of Community Readiness for a 311-CRM System

Advice | Cory Fleming and Spencer Stern, ICMA and GFOA | 2010

Call 311: Citizen Engagement and 311 Case Study

Case Study | Anne Phelan, ICMA | 2010

More documents...

Subscribe to Documents

People with Expertise

The following individuals have identified themselves as being knowledgeable in this area.

McFarlin, Kirk

Chief of Police, Town of Prosper
Prosper, TX

Knutson, Kevin

Assistant City Manager, City of Reno
Reno, NV

May, James

Deputy Human Resources Director, City of Phoenix
Phoenix, AZ

Schroeder, Jaime

Senior Management Analyst, City of Reno
Reno, NV

Warrington, Charles

Managing Director & Executive Officer, Clearwater Gas System, City of Clearwater
Clearwater, FL

Allen, Betsy

Chief Change Officer, Gaining Results, Inc.
Fort Myers, FL

Blog Posts

The Future of 311/CRM?

Cory Fleming

Q&A on 311/CRM Technology

Cory Fleming

Considering Local Government Customer Service

Cory Fleming

Add to my interests Ask a question on this topic Start a group on this topic Submit a document on this topic Create a wiki on this topic

Related Topics

Management E-government 311/CRM Systems