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Groups

Citizen Engagement

The Citizen Engagement group is a practical forum designed to...

728 members

Indiana Municipal Management Association (IMMA)

The Indiana Municipal Management Association (IMMA) is non-profit, non-partisan organization...

20 members

311/CRM Technology for Beginners

The group is for local government practitioners who are investigating...

14 members

Local Government Interns/Fellows Current & Alumni

This group represents the current and former management fellows and...

14 members

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Wikis

Alliance for Innovation Social Media Wiki

The social media revolution is being embraced by local government. This wiki has been...

What others are doing -- Tools for Citizen Engagement

This wiki will attempt to compile information from a Question posted in this group asking...

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Questions & Answers

Homelessness in your City

0 answers

Conducting a Public Input Session

4 answers

Facebook as a Tool for Better Service?

1 answer

Management/Leadership Books

14 answers

Recent Documents

Planning for Stronger Local Democracy: A Field Guide for Local...

Report or Article | Matt Leighninger and Bonnie Mann | 2011

ICMA Survey Shows Most “Occupy Movement” Protests Are Manageable

Report or Article | Ron Carlee and Evelina Moulder | 2011

Closing the Communication Feedback Loop with Citizens

Conference Document | Barbara Cohn Berman, Center on Government Performance, National Center for Civic Innovation | 2011

Tools for Citizen Engagement- Handout 4

Conference Document | Gary A. Huff, ICMA-CM | 2011

Tools for Citizen Engagement- Handout 3

Conference Document | Gary A. Huff, ICMA-CM | 2011

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Topic Leaders

The following individuals have been identified as leaders in this area.

Thoreson, Karen

President/Chief Operating Officer, Alliance for Innovation
Phoenix, AZ

Carlee, Ron

Chief Operating Officer / Executive in Residence, ICMA
Washington, DC

Fleming, Cory

Senior Project Manager, ICMA
Washington, DC

People with Expertise

The following individuals have identified themselves as being knowledgeable in this area.

Burgess, Sid

Director of Government Relations, DotGov, Inc.
Seattle, WA

Basalusalu, Peni

Volunteer, City of Galt
Galt, CA

Page, Wanda

Deputy City Manager, City of Durham
Durham, NC

Palmer, Gary

Assistant Town Manager, Town of Farragut
Farragut, TN

Erlandson, Stephen

Accounting/Licensing Manager, City of Redondo Beach
Redondo Beach, CA

Mobley, James

Adjunct Assistant Professor, Portland State University
Portland, OR

Blog Posts

The Future of 311/CRM?

Cory Fleming

Creating Your Community’s Place on the Internet

Alexandra Iannolo

Local Governments Solving National Issues

Peggy Chasler

A (Profile) Picture is Worth a Thousand Words

Peter Dunn

How can climate change hit home??

Nicci Wood

Customer Service Reps in the Future

Cindy Riordan

Citizen Engagement and government contact centers

Debra Russell

Building on tools for citizen engagement

Cindy Riordan

Q&A on 311/CRM Technology

Cory Fleming

Does your community have a brand narrative?

Emily Dodson

Why should local government consider starting a centralized contact center in this economic climate?

Debra Russell

Community Branding: Beyond a Logo and a Line

Emily Dodson

The Future of GIS is in the Cloud

Emily Dodson

Remembering 9/11 Through Community Service

Alexandra Iannolo

Transit Oriented Corridor Planning

Pooja Varma

Community Budget Input

Alexandra Iannolo

Can Social Media Reinvigorate Civic Participation?

Peter Dunn

ICMA Members in the News: Week of June 20

Pooja Varma

A Culture of Volunteerism

Pooja Varma

Citizen Engagement and the Internet

Alexandra Iannolo

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Related Topics

311/CRM Systems Advisory Boards Sustainability Citizen Feedback

Upcoming Events

Texas Workshop: Tomorrow is Too Late: Why Government Needs Social...

Workshop
San Antonio, TX 78205 | 29 February 2012 | 10:00 AM - 2:00 PM