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The ICMA Center for Performance Measurement (CPM) provides tools for local governments to collect and report performance information that can be used to improve local services. Our A La Carte (ALC) program allows local governments to take a comprehensive look...

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ISO-9001: Quality Management System

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Service Level Agreement | Fire Departments: City of Northville and City of Plymouth | 2012

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People with Expertise

The following individuals have identified themselves as being knowledgeable in this area.

Fox, LoriAnn

Director of Technology, Town of South Kingstown
Wakefield, RI

Jordan, Charles

Management Analyst III, City of Largo
Largo, FL

Linan, Alonzo

Assistant Director of Transportation and Public Works, City of Fort Worth
Fort Worth, TX

Usher, Brian

Director of Public Works, City of Largo
Largo, FL

Sampson Brown, Steve

Project Manager, City of Dubuque Iowa
Dubuque, IA

Searl, Ronald

Village Manager, Village of Westmont
Westmont, IL

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Top 10 Ways To Beautify Your City

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Looking Back: EECBG Successes

Andrea Fox

The City of Monterey/US Army Partnership...a Great Lesson in Public/Public Partnerships! Learn more through the Association of Defense Communities.

Cheryl Hilvert

Adaptation & Ecosystem Services in Bangkok

Scott Muller

Demos of city services mobile app to be featured

Rick Aronhalt

Supreme Court Summary: Local Governments in the Limelight

Lisa Soronen

Laws, Lawyers, and Technology: Highlights from the KN, Aug. 29 - 25

Improving Water and Sanitation through Mobile Phones

Emily Elledge

One-Week to Register: Citizen Engagement Web Conference to Highlight Boston's Incubator

Rick Aronhalt

Citizen Engagement Web Conference to Highlight Boston's Incubator

Rick Aronhalt

Parking, septic tanks, and mentoring: New on the KN, June 17-23

Peter Dunn

Speech and Sewers: The Supreme Court has been Busy Ruling in Favor of Local Government

Lisa Soronen

Water towers, golf courses, and contact centers: New on the KN, Apr. 29 - May 5

Peter Dunn

Preparing for the Winter Season

Alexandra Iannolo

America’s Filthiest Cities

Pooja Varma

Bold Local Government Stories from TLG

Peter Dunn

Philadelphia: Green City, Clean Water

Pooja Varma

Disaster puts focus on reverse 911

Mike Ellis

#SnowMageddon is Snow Joke

Mike Ellis

Automated Weather Warning Systems

Mike Ellis

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