Performance Matters: What Do You Do When There’s No Support for Performance Measurement?

A recent conversation on the Knowledge Network revolved around the issue of receiving no support for performance measurement from leadership and staff.

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Recent Documents

Kansas City 311 Action Center - Citywide Performance Indicators

Data Report | 2012

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Effective Applications in Performance Measurement

Conference Document | Darin Atteberry, Fort Collins, CO, Robert Knabel, Collinsville, IL, Christal Laswell, Collinsville, IL, and Mike Lawson, ICMA Center for Performance Measurement | 2011

Performance Audit of the Human Resources Department of Orange County,...

Data Report | Mr. Steve Danley, Performance Audit Director for Orange County | 2011

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Topic Leaders

The following individuals have been identified as leaders in this area.

Gloo, Donald

Senior Management Associate, ICMA
Racine, WI

Young, Gerald

Senior Management Associate, ICMA
Granville, OH

Hasbargen, Kira

Senior Management Associate, ICMA
Washington, DC

People with Expertise

The following individuals have identified themselves as being knowledgeable in this area.

Follette, William

Director, Management Performance & Accountability, City of Mesa
Mesa, AZ

Garvison, John

Chief Financial Officer, County of Clackamas
Oregon City, OR

Gillespie, Steven

Fire Chief, Wheat Ridge Fire Protection District
Wheat Ridge, CO

Orozco, Matthew

Regional Account Manager, NEOGOV
El Segundo, CA

Rydland, Kelsey

GIS Manager, MGP Inc.
Des Plaines, IL

Coleman, James

Lady Lake, FL

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