Special Offer: CPM's A La Carte (ALC) Program

The ICMA Center for Performance Measurement (CPM) provides tools for local governments to collect and report performance information that can be used to improve local services. Our A La Carte (ALC) program allows local governments to take a comprehensive look...

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Groups

Alliance for Innovation Management & Innovation Group

This group is for Alliance for Innovation members to discuss...

6348 members

Indiana Municipal Management Association (IMMA)

The Indiana Municipal Management Association (IMMA) is non-profit, non-partisan organization...

21 members

Process Improvement Practitioners

Focuses on how to create a culture of continuous process...

95 members

311/CRM Technology for Beginners

The group is for local government practitioners who are investigating...

21 members

Wikis

Performance Management Resources

This wiki is a compendium of known performance management resources and sources of demographic data.

Six Qualities Linked to Innovation

A Twelve month series specifically for Alliance for Innovation Ambassadors

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Questions & Answers

Benchmark Reports

1 answer

Landscaping/Maintenance Photographic Rating Scale

0 answers

Administration Performance Evaluation Questions

2 answers

Internal Audit Department or Function

5 answers

Recent Documents

CIMTRA: Creating Accountability in Mexico

Project Product | 2013

Succession Planning in Government: Why it is still relevant

Report or Article | Christine Smith | 2012

Data-driven Decision-making in Michigan Local Government

Data Report | Center for Local, State, and Urban Policy (CLOSUP), Gerald R. Ford School of Public Policy, University of Michigan | 2012

City Manager's Office Goals and Outcome Measures

Sample Government Document | City of Aspen, Colo. | 2012

Performance Evaluation and Developmental Instrument Guidebook

Manual | Newport News, Va. Fire Department | 2012

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Topic Leaders

The following individuals have been identified as leaders in this area.

Gloo, Donald

Senior Management Associate, ICMA
Racine, WI

Hasbargen, Kira

Senior Management Associate, ICMA
Washington, DC

Young, Gerald

Senior Management Associate, ICMA
Granville, OH

People with Expertise

The following individuals have identified themselves as being knowledgeable in this area.

Goodwin, Danielle

Human Services Analyst, County of Howard
Columbia, MD

Watson, Renee

Manager, Small, Minority and Woman Owned Business Enterprsie (SMWBE) Program, County of Bexar
San Antonio, TN

Rydland, Kelsey

GIS Manager, Municipal GIS Partners, Inc.
Des Plaines, IL

Villasana Dávila, Jaime

Operations Director, ICMA - México/Latinoamérica
Zapopan, Jal.,

Warrington, Charles

Managing Director & Executive Officer, Clearwater Gas System, City of Clearwater
Clearwater, FL

Johnson, Eric

Director of Strategic Planning and ERP Implementation, County of Hillsborough
Tampa, FL

Blog Posts

Are you Good at Sharing?

Cheryl Hilvert

Bob O'Neill says it best. . .as he usually does!

Cheryl Hilvert

Pete Peterson to be featured speaker on civic engagement at "Summit of Leading Practices"

Cheryl Hilvert

Ted Gaebler. . .Government Transformer!

Cheryl Hilvert

If I could only read their minds. . .

Cheryl Hilvert

The City of Monterey/US Army Partnership...a Great Lesson in Public/Public Partnerships! Learn more through the Association of Defense Communities.

Cheryl Hilvert

Coming up roses...

Jennie McFarlane

"A Summit of Leading Practices"

Cheryl Hilvert

Are you "Reinventing Government?"

Cheryl Hilvert

Fiscal Health: Your Strategic Plan for Best-Case (or worst-case) Budget Scenarios

Chris Fabian

Are you "drinking from the firehose of awesome?"

Cheryl Hilvert

CMS with top blog post for 2013!

Cheryl Hilvert

Civic Engagement. . .the "Spectrum" of Approaches

Cheryl Hilvert

Thanks for a great Reinventing Government Program!

Cheryl Hilvert

Save the Date for CPBB's "Summit on Leading Practices in Local Government" July 9 & 10 in Arlington, Virginia

Cheryl Hilvert

ITGA Pilot Survey on Town Gown Issues and Opportunities

Wayne Sommer

Former elected official "spreads the good word" on Priority Based Budgeting

Cheryl Hilvert

Congratulations to AFI Innovation Award Winners

Cheryl Hilvert

Former ICMA Executive Director, Bill Hansell, Leading Lehigh County through Priority Based Budgeting

Cheryl Hilvert

Which Cities have the Most Efficient Buildings?

Jocelyn Worley

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Related Topics

Balanced Scorecard Benchmarking 311/CRM Systems Accountability

See also

CPM 101

Two Programs from the Industry Leader

The National Citizen Survey

311/CRM Technology

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