Rockville, MD Makes New GIS Data Available to the Public

For businesses and citizens who work with GIS (Geographic Information System) applications, there is a new reason to check out the City's website. The City has recently added GIS data downloads to the website for use by the public.  ...

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Open Source Software

Although it is not new in the world of technology,...

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311/CRM Technology for Beginners

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Alliance for Innovation Social Media Wiki

The social media revolution is being embraced by local government. This wiki has been...

ICMA IT Documentation

A place for documentation for the ICMA IT team.

My local government is involved in open source!

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Web Site/IT Documentation for Staff

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Recent Documents

Latest Front in the Battle against Wasteful Spending

Report or Article | Governing | 2012

Building Digital Communities: Getting Started

Report or Article | IMLS, UW, ICMA | 2012

Building Digital Communities: A Framework for Action

Report or Article | IMLS, UW, ICMA | 2012

Using Technology to Improve Effectiveness in the Built Environment

Conference Document | Christine Becker, Mike Harvey, and Greg Blount from The Institute for Building Technology and Safety (IBTS) | 2011

Outsourcing Information Technology: Concepts and Case Study

Award | Leonard Martin, Carrollton, TX and Adam Rujan, Plante & Moran | 2011

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People with Expertise

The following individuals have identified themselves as being knowledgeable in this area.

Rucker, Tumiko

Town Administrator, Town of Kiawah Island
Kiawah Island, SC

Schroyer, Scott

Assistant City Manager, City of Hudson
Hudson, OH

Knapp, Joe

IT Director, City of Sandy
Sandy, OR

Goodyear, Marilu

Director, School of Public Affairs and Administration, University of Kansas
Lawrence, KS

Muse, Pamela

Western Regional Director, Alliance for Innovation
Phoenix, AZ

Miller, Tracy

Florida Regional Dir. / Technology Dir., Alliance for Innovation
Brandon, FL

Blog Posts

Engagement tech, public heroes, and new search tool: New on the KN, May 6-12

Peter Dunn

Thinking about Communication Modes

Cory Fleming

Punch clocks, plastic bags, and wind energy: New on the KN, April 15-21

Peter Dunn

Building Digital Communities: Framework Released

Kira Hasbargen

The 311/CRM Universe

Cory Fleming

ICMA Members in the News: Week of February 27th

Alexandra Iannolo

ICMA Members in the News: Week of February 13th

Alexandra Iannolo

Creating Your Community’s Place on the Internet

Alexandra Iannolo

ICMA Members in the News: Week of January 9th

Alexandra Iannolo

Consulting Services on the Knowledge Network

Alexandra Iannolo

Skip the Traffic with Work From Home Week

Peter Dunn

The Future of GIS is in the Cloud

Emily Dodson

Telework and Local Government

Alexandra Iannolo

Can Social Media Reinvigorate Civic Participation?

Peter Dunn

Citizen Engagement and the Internet

Alexandra Iannolo

Smart Phones Can Lead to a Smarter Government

Alexandra Iannolo

100+ Exhibitors @ TLG 2011 in FL

Pamela Muse

Automated Weather Warning Systems

Mike Ellis

+1 for great opening session

Larra Clark

Fantastic Opening Keynote from Jane McGonigal

Abigail Lundy

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Telecommunications Computer Use 311/CRM Systems Imaging and Records Management E-government GIS Internet

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