Tim, Effective Utility Management (EUM) is a utility based matrix however it can be adapted to fit most organizations. http://www.watereum.org/resources/interactive-primer/ten-attributes/
Effective Utility Management is a process to identify and address needs of a water/wastewater utility. This process encompasses five elements:
five keys to management success,
five-step assessment and planning tool,
measures to gauge performance and progress,
and a resource toolbox from six collaborating associations.
The 10 attributes paint a picture of what an effectively managed utility should look like regarding
Employee and leadership development
Water resource adequacy
Stakeholder understanding and support
5 Keys to Success
The five keys to management success define approaches/systems that management can employ to achieve the outcome of the 10 attributes.
Strategic business planning
Continual improvement management framework
In order to determine where a utility stands and where the opportunities for improvement are, a five-step process of assessment is utilized.
Assess current conditions
Rank importance of each attribute within the utility
Graph results to define levels of importance and achievement
Select attribute to improve
Develop and implement improvement plan
With an improvement plan under way, measurement becomes critical to ensure success. Measurements have been applied to each of the attributes to help in gauging the direction and level of change in relation to the strategic target.
An online toolbox of resources from six collaborating associations, developed in collaboration with the US Environmental Protection Agency, has been aligned to each attribute. Utilities can link directly from the toolbox to the respective association's offerings via the attribute.
Among the tools is the free, downloadable Effective Utility Management Primer for Water and Wastewater Utilities designed to help utility managers make practical, systematic changes to achieve excellence in utility performance.
Released in June 2008, the Resource Toolbox stems from a 2007 report titled Findings and Recommendations for a Water Utility Sector Management Strategy prepared by the collaborating associations (APWA, AWWA, AMWA, NACWA, NAWC, WEF).
After the release of the Effective Utility Management Primer in June 2008, four utilities became case studies as to how the principal concepts and tools were applied. Each of the case studies describes a brief utility overview, delineates existing management initiatives, explains how the self-assessment was utilized, defines how the attributes were applied, lists the attribute-related utility measures, enumerates the keys to management success, and points out the lessons learned.
The Effective Water and Wastewater Utility Management Case Studies document can be downloaded as a PDF file from the blue Related Resources box above.