My organization has been tasked with updating the "Citizen Satisfaction Survey" (the last one was administered in 2008) and part of our task is to generate questions for the survey.
Can anyone offer some good suggestions of Citizen Satisfaction Surveys created for your communities or some questions that should absolutely be included to gauge the satisfaction/areas that need work?
Thank you in advance!
Veronica J. Kloff
City of Naperville, IL