Here are some ideas based off of your list of core services:

of material legislative noncompliance issues in City Clerk operation

of ordinances that needed to be amended due to soundness/enforceability issues

Year-to-year change in insurance claims (# and $)
Average turnover time for office equipment work orders

of legislative noncompliance issues with quasi-judicial boards

Here are some ideas based off of your list of core services:

Number of material legislative noncompliance issues in City Clerk operation
Number of ordinances that needed to be amended due to soundness/enforceability issues
Year-to-year change in insurance claims (# and $)
Average turnover time for office equipment work orders
Number of legislative noncompliance issues with quasi-judicial boards

Thanks, Brian. Much appreciated.

You need to take those broad "goals" and have folks agree on what constitutes success, then meaure the "rate of success" not just counts. Look to the ICMA performance measuremenst for some standard measures...

Compliance With Legislation - what does the legislation say?
Notices to be posted within 10 days = % posted in 10 days
Only 2 cats per house = # Houses/1000 houses cited for more than two cats. Etc....

Legislation Sound and Enforceable:
% or ordinances enacted last year legally challenged
% of citations upheld in court
% violations/1000 people observed
% of violations corrected, etc...

Risk - ICMA has standard measures....
1. Total Property Loss, Premiums, and Other Expenditures per $1,000 of Property Value at Risk
2. Expenditures for Liability Claims per Capita—Commercial General or Public Entity Liability
3. General Liability Claims Per 10,000 Population Served
4. Percentage of Commercial General/Public Entity Liability Claims That Proceeded to Litigation
5. Traffic Accidents per 100,000 Miles Driven—Law Enforcement Vehicles
6. Traffic Accidents per 100,000 Miles Driven— Light Vehicles I Light Vehicles II
7. Risk Management Training Hours per FTE: By risk management staff and total
8. Number of Workers’ Compensation Claims per 100 FTEs
9. Expenditures for Workers’ Compensation per $100 of Total Jurisdiction Salaries and Benefits
10. Number of Worker Days Lost per Claim
11. Number of Worker Days Lost to Injury per FTE
12. Internal Customers: Overall satisfaction

etc...

Thanks for taking the time to respond, Robert.