Performance measures/best practices for animal shelters?

David Benson
David Benson asked

The City of League City, Texas (pop. 83,500) is looking for information on performance measures and/or best practices for management and administration of animal shelters. Key questions and issues include:

Staffing levels (number of FTEs, number of full-time and part-time workers, number of sheltered animals/FTE or kennel worker)
Guiding principles for decisions regarding decisions to house or euthanize animals (length of stay, sociability of animals, etc.) -- we'd be interested in relevant measures and decision trees/flowcharts
Average length of stay for animals
Operating costs per animal per day

We're open to suggestions for other pertinent measures and best practices. Please help if you can, and thank you. :)


Pamela Muse

David - below are links to several performance measurer-related sites and documents that I hope you find useful. As well, I've attached a piece from the Center for Priority Based Budgeting that I think you'd find worth while talking to them:

Performance Measurers - Management - Budgeting:

Concord, CA Performance Based Budgeting -

Kirkland, WA Performance Measurers -

City of Fountains, MO Council PowerPoint Presentation -

San Francisco Controller's Office - Performance Management -

Austin, TX Performance Measurement & Reporting -

Chicago, IL Performance Management by Department -,+engine+has+been+restarted&contenTypeName=COC_EDITORIAL&

Article by Public Financial Management
Performance Information for Performance Budgeting -

Pamela Muse
Western Regional Director
Alliance for Innovation
888-468-6450 Voice
480-231-3538 Text

Donald Gloo

David: Below are some of the measures that I found from a variety of sources.

Input Measures:
* Staff Hours for Animal Control
* Non-staff Expenditures for Animal Control
* Expenditures for Public Education

Output Measures:
* Licenses Sold
* Service Responses
* Calls Referred to Private Service (for non-domestic animals)
* Animals Impounded
* Animal-Days Cared for At Pound
* Animals Referred for Euthanization (Goal=0)
* Animals Returned to Owner
* Animals Adopted

* Animals Impounded per FTE
* Animal-Days per FTE
* $ per Animal Impounded
* $ per Animal Returned to Owner
* $ per Animal Adopted
* $ per Animal-Day in Pound

* Vet-Verified Domestic Animal Rabies Cases in Jurisdiction
* Animals Classified as "Dangersous" or "Nuisance" per Code
* Domestic Animal Bite Cases Reported per 1000 Residents
* Citizen Rating (via citizen survey) of Animal Control Services
* Customer Rating (via customer response card) of Animal Control Services
* Percent of Impounded Animals Referred for Euthanization (Goal=0)
* Percent of Animals Returned to Owner
* Percent of Animlas Adopted
* Average Days from Impound to Return to Owner
* Average Days from Impound to Adoption
* Percentage of Impounded Animals with Valid Licenses

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Apr 28 2011
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May 3 2011

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