Thank you Diana! I will look into it.

William, you have engaged a lot of folks in supporting your efforts. Have you tried a more local approach? I use the Clinical Microsystem Framework developed by Dartmouth College. I have used this approach in moving healthcare forward, engaging local teams, making them familiar with HOW they do their work. It drives them to understand their processes and facilitates their engagement in Six Sigma and Baldrige. It is a simpler way to engage people.

thanks for noticing that; we'll get it changed!

In the spirit of CPI, could the spelling for "improvement" be corrected in the Overview?

My small group of three professionals are chartered to be "internal consultants" for the large City of Mesa, AZ in the areas of Performance Management, Surveys, "Special Projects", and Continuous Improvement. The latter includes an emphasis on "missionary sales" for Baldrige, Six Sigma, and Lean. Due to an historical lack of process focus, this effort is an arduous uphill effort to educate and incentivize. Several Program managers have enlisted our help in process analysis but moving from the "as is" to the "to be" needs a real culture change. We are fortunate to have the background strengths of two NBMQA Examiners, two State Quality Award Examiners, one Six Sigma Master Black Belt, one Black Belt-trained, one Lean Green Belt, and three "never-discouraged advocates".
I encourage you to enlist the professionals you know in other ICMA communities that are involved in this area to join this group so we can leverage our experiences to help each other.

Hello, potential members! Are there others out there who formally or informally promote continuous process improvement (CPI) throughout your organizations? It would be great to network and share our successes and lessons learned. I do CPI for Arlington County. While based in our Technology Services department, CPI does not necessarily have to be IT-related. It is often working with other agencies and departments to help them see their service delivery process through their customers' eyes -- both internal and external customers.