5 case mini studies
ICMA Center for Performance Measurement
What Works 2002: Code Enforcement Chapter
Kb, 9 pages)
What Works showcases a broad range of management techniques proven effective by local governments participating in the data collection and analysis activities of the ICMA Center for Performance Measurement. This chapter features practices proven effective in Redmond, WA; Riverside, CA; and Rockville, MD; and Troutdale, OR. Case studies discuss how these jurisdictions have improved their case closure rates, as well as percentage of cases brought into voluntary compliance.
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