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Knowledge Network

Sample Government Document

Information Flow during an Emergency: Washington 311 Non-emergency, Office of Unified Communications

Download: Information Flow during an Emergency: Washington 311 Non-emergency, Office of Unified Communications
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Explanation and diagram of the flow of information in Washington, D.C. during an emergency. The complexities of this city’s legal status provide a distinct set of challenges in disaster response planning. The District Response Plan establishes the framework for the District’s response to, recovery from, and mitigation of all hazards. The plan unifies and coordinates efforts of District agencies and departments, nongovernmental and voluntary organizations, and regional and federal partners involved in emergency management with the goal of protecting life and property and ensuring public safety.

This document is part of the Integrating 311 into Disaster Response & Recovery toolkit, featuring resources for communities wanting to make the best use of their 311 system before, during and after an emergency or disaster.