Reommendations for 311 System Personnel
Michael Docterman, Program Specialist, Federal Emergency Management Agency
National Incident Management System (NIMS) and Incident Command System (ICS) Training
This report describes the training opportunities afforded to 311 system personnel through U.S. Department of Homeland Security's National Incident Management System (NIMS) and Incident Command System (ICS). NIMS provides a proactive approach to direct departments and agencies at all levels of government and serves as a guide to the private sector and nongovernmental organizations. The primary directive of ICS is to prepare unacquainted personnel to work seamlessly together to respond to and recover from a disaster. Together, they offer a range of training opportunities that are applicable to 311 and other local government call center agents.
This document is part of the Integrating 311 into Disaster Response & Recovery toolkit, featuring resources for communities wanting to make the best use of their 311 system before, during and after an emergency or disaster.
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