Report or Article

Hampton 311 Customer Call Center

Emergency Operation Center & 311 Liaison Reference Guide

by Elizabeth Nisley, 311 Call Center Manager, City of Hampton, Virginia

Download: Hampton 311 Customer Call Center
(PDF, 331 Kb)

Description of the roles and responsibilities of the liaison position at the Hampton 311 Customer Call Center during emergency management contingencies. This position is responsible for the the rapid distribution of public information about emergencies and precautionary measures.

This document is part of the Integrating 311 into Disaster Response & Recovery toolkit, featuring resources for communities wanting to make the best use of their 311 system before, during and after an emergency or disaster.

Community Reviews

Please sign in to rate or comment on this document.

One moment...

Year
2011
Jurisdiction
City Of Hampton
Jurisdiction Type
City
Population Range
100,000 - 250,000

Posted By

Cory Fleming

Download this document

Related Topics

311/CRM Systems Emergency Management Emergency Preparedness Public Safety