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Knowledge Network

Report or Article

211/311: Is There a Case for Consolidation or Collaboration?

An ICMA White Paper

by David Eichenthal, The Ochs Center for Metropolitan Studies

Download: 211/311: Is There a Case for Consolidation or Collaboration?
(PDF, 1,331 Kb)

A new report, “211/311: Is There a Case for Consolidation or Collaboration?,” out from ICMA [the International City/County Management Association] and the Ochs Center for Metropolitan Studies examines the history, growth, and breadth of and similarities and differences between 211 and 311 services, which allow residents to access information and nonemergency local services among communities throughout North America with a single call. The paper’s author posits the provocative, common-sense question of whether, given the growth of 311 and the prevalence of 211 systems, there are opportunities for consolidation or coordination between these types of one-call systems.