Case Study

Durham One Call Center

Durham One Call

by Cory Fleming, Spencer Stern and William Tharp, ICMA, GFOA and The Ochs Center for Metropolitan Studies

Download: Durham One Call Center
(PDF, 1,498 Kb, 8 pages)

This Case Study profiles the city of Durham, North Carolina and its methodology of connecting community engagement, performance measurement and budgeting to their customer service system.

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Year
2009
Jurisdiction
Durham, North Carolina
Jurisdiction Type
City
Population Range
100,000 - 250,000
Copyright
Public Domain

Posted By

Grant Sparks

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Related Topics

311/CRM Systems