Elements of Community Readiness for a 311-CRM System

by Cory Fleming and Spencer Stern, ICMA and GFOA

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A checklist of elements communities should have in place prior to implementation of a 311-CRM system.

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Year

2010

Jurisdiction Type

Nonprofit

Population Range

N/A

ICMA

Source

Elements of Community Readiness for a 311-CRM System

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ICMA: Leaders at the Core of Better Communities