Case Study

Call 311: Citizen Engagement and 311 Case Study

311 and Citizen Engagement in Savannah, Georgia

by Anne Phelan, ICMA

Download: Call 311: Citizen Engagement and 311 Case Study
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This report profiles the city of Savannah, Georgia, and the city's use of its 311 system as one of its citizen engagement strategies. It is the second case study in a series targeted on linking 311/CRM data with citizen engagement efforts.

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Year
2010
Jurisdiction Type
Nonprofit
Population Range
N/A
Copyright
ICMA
Source
311 and Citizen Engagement in Savannah, Georgia

Posted By

Cory Fleming

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Related Topics

311/CRM Systems Citizen Engagement Citizen Feedback Customer Service and Satisfaction Management Service Delivery