Case Study

Kansas City 3-1-1 Action Center, City of Kansas City, Missouri

Kansas City 3-1-1 Action Center

by David Eichenthal, Cory Fleming & Nish Keshav, The Ochs Center for Metropolitan Studies, ICMA

This report profiles the city of Kansas City, Missouri, and the city's use of its 311 system. It is the third case study in a series targeted on linking 311/CRM data with local government performance measurment and budgeting efforts.

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Year
2009
Jurisdiction Type
City
Population Range
250,000 - 500,000
Copyright
ICMA
Source
Call 311: Linking 311/CRM Data to Performance Measurement and Budgeting

Posted By

Cory Fleming

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Related Topics

311/CRM Systems Citizen Engagement Citizen Feedback Customer Service and Satisfaction Management Service Delivery