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Firefighters, snow removal, and turnover: New on the KN, July 15-21

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July 23, 2012 | 4:46 PM

Take a quick look at some of the new resources and activity on the Knowledge Network last week:

Questions

What are good customer service goals for firefighters?
How can a small community build a citizen survey?
Is turnover a useful measure for human resources departments?
What’s a guideline for number of employee training hours per year?
How involved are department heads in the budget process?
Do you outsource snow removal?

Check out the latest questions at icma.org/questions to share your experience or start a conversation of your own.

Documents

A case study showcasing cultural strategies to engage diverse communities in the arts.
A plan to promote a healthy and sustainable city in Lynchburg, Va.
A report on the fiscal impact of the recession on local governments.

Have a resource to share with your colleagues? Submit a document to the Knowledge Network!

Blog Posts

Don't miss the latest blog posts to learn about using online public comment forums to mitigate influence distortio and read a reaction to the Rio+20 conference on sustainability at the local level. Also, check out a post on featured Knowledge Network user Eric Norenberg to read about his work managing the "best hometown" in northeast Ohio, and learn how he uses the Knowledge Network.

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Firefighters, snow removal, and turnover: New on the KN, July 15-21

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Peter Dunn

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