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Considering Local Government Customer Service

18 September 2011 | 8:00 AM

I'm excited that we will have representatives from two of ICMA's research partners -- the 311 Synergy Group and the Association of Government Contact Center Employees (AGCCE) -- on hand in the ICMA Pavilion in the Exhibit Hall throughout the conference.  If you're considering how your local government can provide excellent customer service even during these tight budget times, Rose Minton (311 Synergy Group), DJ Russell (AGCCE), and Cindy Riordan (AGCCE) can talk to you about how a centralized customer service system works.

Cory Fleming, project director

ICMA National Study on 311 and Customer Service Technology

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Cory Fleming

Cory Fleming

Senior Project Manager, ICMA

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311/CRM Systems Customer Service and Satisfaction