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2011 ICMA Annual Conference

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Customer Service Reps in the Future

Cindy Riordan | September 20, 2011

Will smart phone apps replace CSRs?

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311/CRM Systems Citizen Engagement

Congrats to 10- & 20-year Service Award Recipients

Amanda Relyea | September 20, 2011

Annual Conference

By now, those of you at the conference must have seen all those service award ribbons. 25 years, 35 years, 45 years and everything in between. Approximately 450 dedicated local public servants are receiving awards for 25 years of service or more. What you haven’t seen are 10- and 20-year service ribbons. So, I want to call special attention to these 350 members , many of whom are receiving their first award this year. Ten or 20 years may not be as long as 45, but it is still pretty amazing. This is not just 10

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Strategies for Enhancing Political Astuteness

Kathleen McAlpine | September 20, 2011

Thank you to all of you who attended the session and contributed, sharing your experiences and ideas. The ideas that were written on the flip chart are listed below: · Frame the issue in terms others can understand · Share background on issues · Be clear about roles · Listen, consider others’ ideas · Foster relationships

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Annual Awards Recipients to be Recognized

Felicia Littky | September 20, 2011

ICMA members receiving Professional and/ or Program Excellence Awards will walk the stage during the Celebration of Service preceding tomorrow morning’s closing session. ICMA and the Awards Evaluation Panel applaud these members for their creative contributions to professional local government management and to the quality of life in our communities. Commemorative awards booklets are available on-site here in Milwaukee, and will be sent to all ICMA members as an insert to next month’s PM Magazine. For more information on the ICMA Annual Awards program, including a list of all 2011 recipients and nominees, check out icma.org/awards . LOOK

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"Life, Well Run" Campaign Gains Steam in Milwaukee

Grant Sparks | September 19, 2011

The 2011 ICMA Annual Conference kicked off on Sunday evening with an electrifying opening general session that featured the University of Wisconsin’s Badger Band (and Bucky), a welcome from the Mayor of Milwaukee, Tom Barrett, and an inspired keynote presentation from recently-retired Vice President of Government Affairs for Harley-Davidson, Tim Hoelter. It was an exciting night, to say the least, but what really caught my attention was the renewed momentum of the "Life, Well Run" campaign. As Dave Childs pointed out in his presidential remarks, "now, more than ever, we need to promote the value of professional

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Management

Building on tools for citizen engagement

Cindy Riordan | September 19, 2011

Consider a central contact center to augment your citizen engagement tools.

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311/CRM Systems Citizen Engagement

Fueling Solutions

Ann Mahoney | September 18, 2011

economic recovery , innovation

Imitation being the highest form of flattery, I am borrowing from a friend's recent blog to ask the questions, where do you get your inspiration from these days . . . and how is that helping you be innovative? I really want to know, because it feels like some of the usual fall backs for managing in the proverbial worst of times have already been used up. As the three panelists--Dave Childs, Bonnie Svrcek, and Sam Gaston--at this morning's strategic partners breakfast noted, doing more with less and doing less with less are nothing new. Downsizing and even consolidating

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Change Management

Arizona Treasures Booth

Kathleen McAlpine | September 18, 2011

Please come by to say hello, check out the opportunities for ICMA 2012, and enter to win one of the fabulous prizes that will be given away hourly beginning Sunday at 5 PM! Located just outside the exhibit hall.

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The 10-Second Delay

Ann Mahoney | September 18, 2011

So you've been asked a question by a council member that stops you in your tracks because you know it's an ethically-loaded question. Or maybe it's a complex situation and you just know that the wrong answer could damage your integrity. The advice when you find yourself between this rock and hard place: Always have at the ready a delaying response that buys you some time to consider your answer. (It can be something as simple as "That's an interesting request. I may need to seek the advice of a colleague on that one.") Your ultimate response needs to

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Ethics

Does your community have a brand narrative?

Emily Dodson | September 18, 2011

BLOG POST BY: DON MCEACHERN, PRESIDENT AND CEO, NORTH STAR DESTINATION STRATEGIES , NASHVILLE, TENNESSEE Does your community have a brand narrative? Clients often ask me how they can maintain the strategic integrity of their brand reputation while communicating using a variety of marketing channels, particularly social media. This year at the 2011 ICMA conference I’ll be talking about how community leaders can join the digital conversations that consumers are having about their communities. A critical touch stone for leaders looking to deliver a consistent brand message in social media and elsewhere

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Citizen Engagement Community Relations

CH2M HILL joins ICMA in Milwaukee

Susan Mays | September 17, 2011

Strategic Partners

The International City/County Management Association ( ICMA ) kicks off its 97th Annual Conference tonight, and CH2M HILL is spending the next few days with clients, colleagues and friends from local government. This is the 16th time I’ve had the opportunity to represent CH2M HILL at this conference (wow!), and it’s also my second year serving on the conference planning committee representing ICMA’s strategic partners . The ICMA staff, the planning committee and the local host committee have worked really hard to make this a great learning and networking event for city and county managers from North America

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Public-Private Partnerships

Old, Young, or In Between, this Session is for You!

Amy Paul | September 17, 2011

Annual Conference

Whether you are beginning, in the middle or nearing the end of your local government career, you’ll want to come participate in this session. Hear three thoughtful Gen Y panelists talk about what they want from their leaders to thrive and how they hope to be challenged in their work. There will be time to share your thoughts about leadership, regardless of your age! Join us for Leadership Lessons from the Younger Generation on Tuesday at 2:00 in room 101CD .

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Community Branding: Beyond a Logo and a Line

Emily Dodson | September 14, 2011

Blog post by: Don McEachern, President and CEO, North Star Destination Strategies , Nashville, Tennessee Remember the old days (okay, five years ago) when community leaders controlled the information that was disseminated about their communities. Even the introduction of online technology such as websites and email marketing didn’t change the facts; you were, for the most part, in charge of the conversation. That approach is called impression marketing because the communication channels you used – print media, outdoor, email marketing, public relations and online banner ads, etc. – were designed to make a certain

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Citizen Engagement Community Relations

MIT Session Not Just for MITs

Amanda Relyea | September 13, 2011

Annual Conference

Don’t let the session title fool you. “Managers in Transition: Perspectives and Strategies” is not just for those currently between jobs. It is for every manager or aspiring manager who may face transition in the future, who are not quite sure what the next council or commission meeting will bring, or who are currently in transition. In other words, this session is for everyone! Join our panelists to hear their stories and ask questions. As one panelist said on a recent conference call, transition was nothing like he expected. Come to learn what to watch for, how

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Career Resources Job Loss

The Future of GIS is in the Cloud

Emily Dodson | September 12, 2011

In the past year we’ve seen Cloud Computing come on the scene in a big way, revolutionizing how local government implements and uses technology. GIS (Geographic Information System) has especially benefited, as the cloud removes many of its traditional challenges, making it more affordable, faster to deploy, more widely available, and easier to use. The cloud revolution is here and Cloud GIS is a must-have technology for cities of all sizes. The future is clearly in cloud computing. Municipalities who’ve adopted Cloud GIS find relief for their overburdened IT staff, constrained budgets and technology adoption woes, and

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Citizen Engagement GIS Technology

Dealing with Stagnation at Mid-life

Amanda Relyea | September 8, 2011

Annual Conference

Do you feel like the more experience you gain (okay, the older you get!), the harder it is to learn new things or try new experiences? If so, join Dr. Frank Benest at the ICMA Annual Conference for a session on dealing with professional and personal stagnation at mid-life. Relying on new brain research, you will explore how to promote adaptive change and self-renewal through learning strategies. Session title: Learning as a Strategy for Adaptive Change and Self Renewal Speaker: Dr. Frank Benest, ICMA Senior Advisor and long-time City Manager

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A Guide to Sustainability Through Stormwater Management Systems

Grant Sparks | September 7, 2011

When it rains, it (sometimes) pours. In times of heavy rainfall, sanitary sewer systems may not have the capacity to hold all the water entering the system, which results in sanitary sewer overflows (SSOs), and combined sewer overflows (CSOs). Additionally, stormwater runoff that isn't properly managed can flow off the sides of buildings, and over parking lots and other impervious urban areas, picking up pollutants along the way and washing them into rivers and streams. Many local governments lack the financial and technical resources necessary to address these issues. The resulting noncompliance with regulations designed

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First “Who?” then “What?"

Rebecca Ryan | August 30, 2011

If you're using a mouse to navigate around the desktop of your computer right now, you can thank IDEO . The Palo Alto firm has played a leading role in some of the most iconic designs of our time. In fact, they're now being asked by the Feds to help redesign government. How do they roll out hit after hit? By putting people at the center of the design process. This is harder than it sounds. Think about your community. The last time you renovated a city building or designed a new

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Strong Strategic Partner Participation Expected in Milwaukee!

Phyllis Shocket | August 11, 2011

In a little over a month, the 97th ICMA Annual Conference will be convening. Again, this year we expect strong participation by our valued Strategic Partners. They will be sharing their content in educational sessions, Solutions Track sessions, Special Sessions, and in the Marketplace Roundtables. Nearly 30 Strategic Partners will be in the exhibit hall as well.

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