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FAQs
How will I access the ICMA Virtual Conference? To register for the virtual conference, click here. After submitting your payment, you will receive a confirmation e-mail of your paid registration. 24 hours before the virtual conference, you will receive an email with access to an exclusive Web page with log-in URLs for all virtual conference events. We have provided a quick tip sheet with instructions for registering for the virtual conference.
How can I ensure my computer is ready for the virtual conference? The educational session videos will be accessed via streaming video, and the interactive presentations will be accessed via Adobe Connect Pro. Make sure you have the plug-ins installed ahead of time: Click here to test your browser. Make sure you meet these system requirements ahead of time: Adobe Connect Pro System Requirements, and you will have no problem accessing the virtual conference.
What are the dates of the virtual conference? The virtual conference runs from Monday, September 14, from 8:30 a.m. EST until Tuesday, September 15, at 8:00 p.m. However, as an attendee, you will be able to review the keynote presentations for a week after they are posted. The educational sessions will be archived and available for 30 days after the conference ends.
What happens during the virtual conference? You can join in the live streaming of any session by following the schedule above. All educational sessions give you an opportunity to ask questions of the presenter and hear questions asked by your peers via an interactive chat box. The recorded sessions will be available for repeated viewing with PowerPoints within 24 hours of the conference. At any point during the 2-day event, you can join live classes and keynote presentations, view the exhibit hall, and hear from various ICMA staff and members about exciting new projects ahead. Finally, at the end of each day, you’ll have the ability to attend a virtual conference networking session.
Will the virtual conference be archived? Videos and audio sessions will be archived and available for repeated viewings as many times as you like until October 16, 2009.
How do I attend the virtual conference? First, you register for the virtual conference here. You will receive an e-mail confirming your registration. Within 24 hours prior to the start of the conference, you will receive another e-mail that will provide you with access to a special Web page just for virtual conference attendees. This page will be your virtual conference home base where you will gain access to all live sessions and archived content. You will also find links to the exhibit hall and get the latest news on the virtual conference.
Already attending the conference in Montréal? Great, we're excited to see you! You’ll benefit greatly from the onsite networking opportunities, as well as the field demos, social programs, and other educational sessions that have been planned. As a complement to your conference registration, you will have free access to ICMA’s virtual content beginning September 14.
Can I use my ICMA Economic Crisis E-Debit Card for this event? Yes! The e-debit card provides full members in service to U.S. local government with a $200 credit and affiliate members in service to U.S. local government $100 credit to use toward their membership renewal, ICMA Annual Conference registration, or ICMA University events or programs. (Visit icma.org/debitcard for the full details.) We have provided a quick tip sheet for how to apply your e-debit credit to this event.
Cancellation and Refund Policy?
ICMA does not permit the cancellation of the ICMA Virtual Conference. All sales are final.
Questions?
Send an e-mail to customerservices@icma.org.
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