During a crisis when residents want information and want it fast, 311 systems can help deliver it and take the burden off of 911 in the process. A new toolkit, produced by ICMA and the 311 Synergy Group with technical assistance and support provided by the U.S. Department of Justice COPS Office, features articles, interviews, webinars and other tools and resources for communities wanting to make the best use of their 311 system before, during and after an emergency or disaster.
Click here to access the tookit online and to find information about ordering a free DVD of the toolkit.