How many police and firefighters do you really need? How well are your public safety departments performing? Are "officers per 1,000" and "number of calls" really meaningful measures? The key is asking the right questions so that you get the right answers. Don't miss this special session of “Are You Asking Your Police and Fire Chiefs the Right Questions to Get the Right Answers?”
Are You Asking Your Police and Fire Chiefs the Right Questions to Get the Right Answers?
Special Session
Monday, October 18, 4:00 - 5:00 p.m.
The toughest departments from which to get accurate, measurable information are police and fire departments. Police and fire chiefs have their own jargon—and few city managers have training in emergency services management. The key is to ask the right questions so that you get the right answers. In this session, which will focus on the key points from one of ICMA University’s most popular workshops and webconferences, you will learn the basics of how to: quantify what the workloads are in police and fire departments and whether personnel are allocated correctly to meet workload demands; get your police department to tell you what percentage of its officers’ time is tied up on actual calls; identify the number of firefighters and amount of equipment that is really necessary; deal with low use of firefighters; and set measurable goals, identify performance problems, and apply strategies to follow the path of continuous improvement.
Session Leader: Leonard Matarese, Director, Public Safety Programs, ICMA Consulting Services, Washington, D.C.
Special sessions do not require preregistration. To add this session to your schedule, visit the conference website.